Kyara Butler
Washington
Summary
Dynamic professional with a proven track record at the Maryland Board of Elections, excelling in customer relations and expert problem-solving. Successfully implemented training programs that enhanced team performance and improved stakeholder communication during high-pressure election periods. Adept at analytical thinking and event planning, driving impactful results in diverse environments.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
14
14
years of professional experience
Work History
SBE Program Admin Specialist / Trainer
Maryland Board of Elections
11.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Maintained stakeholder communication for smooth execution during high-volume election periods
Founder & Creative Director
Confetti Pop Shop
06.2021 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Developed and launched a youth-led gift shop focused on celebrations, confetti-themed products, and rentals
- Created fulfillment systems (POP Method) and trained youth team on customer experience and business operations
Site Coordinator / Youth Program Lead
Community Service Foundation
11.2022 - 11.2023
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Supervised crew of over 10 employees.
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
After-School Site Coordinator
Friendship Public Charter School
08.2011 - 11.2022
- Increased student participation by effectively promoting the after-school program through various communication channels.
- Managed the recruitment, training, supervision, and evaluation of all after-school staff members to ensure a highly capable team.
- Organized special events such as holiday parties or end-of-year celebrations that fostered community engagement within the school setting.
- Served as a mentor and role model to students, offering guidance and encouragement as they navigated various challenges in their lives.
- Assisted with student to staff ratio by facilitating classes and clubs in absence of regularly assigned staff.
- Collaborated closely with classroom teachers to align afterschool content with regular curricular goals while still providing a unique afterschool experience.
- Established a safe and inclusive learning environment, fostering positive relationships among students, staff, and parents.
- Invested in staff professional development by conducting classroom observations, assessing needs, engaging in coaching conversations and referring staff to training sessions.
- Maintained accurate records of attendance, progress reports, incident reports, and other required documentation for program compliance purposes.
- Maintained knowledge of current trends and best practices in after-school programming through professional development opportunities and networking with industry peers.
- Continuously assessed program effectiveness using qualitative feedback from stakeholders along with quantitative measures of student outcomes.
- Created and organized program schedule to include academic, recreation, and enrichment activities.
- Created an inviting space for students to relax or participate in recreational activities during their free time before or after classes.
- Achieved high levels of parent satisfaction by maintaining open communication lines and addressing concerns promptly.
Education
Child Development Associate (CDA) – CentroNía -
CentroNía
Washington DC 06-2014
Friendship Public’s Charter School
Washington DC 05-2008
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Event Planning & Community Engagement
- Team collaboration
- Team performance improvement
- Time management
- Self motivation
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 8 in the development of board of elections trading program
Timeline
SBE Program Admin Specialist / Trainer
Maryland Board of Elections
11.2023 - Current
Site Coordinator / Youth Program Lead
Community Service Foundation
11.2022 - 11.2023
Founder & Creative Director
Confetti Pop Shop
06.2021 - Current
After-School Site Coordinator
Friendship Public Charter School
08.2011 - 11.2022
Child Development Associate (CDA) – CentroNía -
CentroNía
Friendship Public’s Charter School
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