Syerra Sanford
Houston
Summary
Dynamic professional with extensive experience in case management and behavioral analysis. Skilled in clear communication, problem-solving, and resource coordination, effectively collaborating with multidisciplinary teams to improve client outcomes and ensure comprehensive care.
Overview
9
9
years of professional experience
Work History
Case Manager
Cigna
Houston
06.2025 - Current
- Assessed client needs and developed tailored care plans to meet individual requirements.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Managed case files and maintained accurate records to support effective client care.
- Communicated with clients regularly to monitor progress and promptly address concerns.
- Provided crisis intervention services to stabilize situations before escalation.
- Collaborated with healthcare providers to streamline coordination of patient services and resources.
- Educated clients on available resources and community support programs.
- Advised clients on available resources within the community that could benefit them in their recovery process.
- Facilitated groups to address topics such as life skills, relapse prevention, substance abuse, mental health concerns.
Behavioral Analyst
Action Behavior Centers
Houston
01.2020 - 06.2025
- Collaborated with team to create individualized treatment strategies, enhancing client outcomes.
- Analyzed behavioral data to identify trends, informing treatment planning.
- Coordinated communication among clients, families, and treatment teams to ensure optimal care.
- Developed crisis intervention plans for use during emergency situations.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Provided guidance to managers regarding interviewing techniques and selection criteria.
- Conducted comprehensive assessments to identify behavioral needs and challenges.
- Implemented evidence-based interventions to promote skill acquisition and behavior reduction.
- Collaborated with multidisciplinary teams to ensure cohesive care approaches.
Preschool Teacher
Bright Horizons Childcare
Houston
01.2019 - 01.2020
- Implemented age-appropriate activities to promote cognitive development.
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Collaborated with parents to foster communication and support for student development.
- Communicated student progress to build trust and strengthen relationships with parents and guardians.
- Maintained detailed records of attendance, grades, and health concerns to monitor and address children's needs effectively.
HR Intern
Legacy Community Health
Houston
06.2017 - 12.2018
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Conducted research on best practices for talent acquisition and retention strategies.
- Attended meetings with hiring managers to discuss staffing needs and strategies for filling open positions.
- Conducted reference checks on prospective candidates.
- Managed the onboarding process for new hires, including orientation and paperwork completion.
- Coordinated training sessions for new and existing staff to enhance onboarding and skill development.
- Maintained employee records by updating databases and ensuring data accuracy.
- Assisted in developing and implementing HR policies and procedures to improve compliance and operational efficiency.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Education
Master of Science - Applied Psychology
Capella University
Minneapolis, MN05-2022
Bachelor of Science - Psychology
Sam Houston State University
Huntsville, TX12-2018
Skills
- Client assessment
- Care planning
- Crisis intervention
- Case documentation
- Resource coordination
- Treatment planning
- Referral coordination
- Behavioral analysis
- Problem solving
- Decision-making
- Conflict resolution
- Advocacy skills
- Clear communication
- Active listening
- Multitasking and organization
Languages
English
Full Professional
Timeline
Case Manager
Cigna
06.2025 - Current
Behavioral Analyst
Action Behavior Centers
01.2020 - 06.2025
Preschool Teacher
Bright Horizons Childcare
01.2019 - 01.2020
HR Intern
Legacy Community Health
06.2017 - 12.2018
Master of Science - Applied Psychology
Capella University
Bachelor of Science - Psychology
Sam Houston State University