Syerra Smyth
Sebastian,FL
Summary
Dedicated and results-driven barista with over 5 years of experience in fast-paced retail environments, seeking to leverage exceptional management and customer service skills as an Assistant Store Manager at Starbucks. Proven track record of leading teams to exceed sales goals while fostering a positive and engaging atmosphere for both customers and staff. Adept at training and developing team members, resolving conflicts, and enhancing customer experiences through effective communication and problem-solving. Passionate about coffee culture and committed to upholding Starbucks' values of quality and community.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks, Barista
Vero Beach, Florida
05.2019 - Current
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Supported highest standards of conduct and service to support company reputation.
Supervisor
Starbucks
Angels Camp , CA
04.2021 - 10.2023
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Complied with company policies, objectives and communication goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented new operational procedures, increasing efficiency.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Calaveras High School
San Andreas, CA05-2019
Skills
- Team Leadership
- Training and Development
- Cash Handling
- Time Management
- Positive Attitude
- Customer Engagement
- Problem Solving
Timeline
Supervisor
Starbucks
04.2021 - 10.2023
Barista
Starbucks, Barista
05.2019 - Current
High School Diploma -
Calaveras High School