Hi, I’m
Syerra Oliver
Jackman,ME
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
Work History
Cedar Ridge Outfitters
Housekeeper
11.2023 - Current
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Madison Services Group
Janitor
11.2022 - Current
Job overview
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, vacuuming, cleaning of public lobby, bathrooms, officer lobby, kitchen, and offices.
- Disinfect and polish all metal.
NAPA Auto Parts - Genuine Parts
Parts Specialist
08.2019 - Current
Job overview
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
Tapps Bar & Grill
Dishwasher
07.2022 - 09.2022
Job overview
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Washed dishes and assisted in bussing tables.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
Charlie's Family of Dealerships
Automotive Sales Associate
02.2017 - 06.2019
Job overview
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Education
Central Maine Community CollegeAuburn, ME
Associate of Applied Science from Criminal Justice
05.2016
Forest Hills Consolidated SchoolJackman, ME
High School Diploma
06.2014
Skills
- Cleaning and organizing abilities
- Customer Service
- Teamwork
- Automotive Industry Knowledge
- Knowledge of Computers
Timeline
Housekeeper
Cedar Ridge Outfitters
11.2023 - Current
Janitor
Madison Services Group
11.2022 - Current
Dishwasher
Tapps Bar & Grill
07.2022 - 09.2022
Parts Specialist
NAPA Auto Parts - Genuine Parts
08.2019 - Current
Automotive Sales Associate
Charlie's Family of Dealerships
02.2017 - 06.2019
Central Maine Community College
Associate of Applied Science from Criminal Justice
Forest Hills Consolidated School
High School Diploma
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