Syhumara Shadai Hernandez
Summary
Engaged and analytical, equipped with a sharp eye for detecting inconsistent patterns. Possesses solid foundation in data analysis and financial transactions, along with strong proficiency in using analytical tools and software. Committed to safeguarding organizational assets and contributing to culture of integrity and security.
Customer-focused with the ability for creating positive dining experiences. Creating strong understanding of menu knowledge and food safety practices, among with excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Getcoveredusa
11.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling insurance coverage and services based on individual customer requirements.
Restaurant Hostess
Sheraton
02.2019 - 05.2019
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Retail Customer Service Associate
Macy's
08.2018 - 10.2018
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer fitting spaces clean, neat and organized for maximum appeal.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Assisted customers with product selection, increasing sales.
- Implemented visual merchandising strategies to improve product visibility and boost sales potential.
Waitress
Carmelita's Mexican Restaurant
07.2018 - 09.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Restaurant Hostess
Mariana Cantina
03.2018 - 04.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Fraud Analyst
24-7 Intouch
10.2017 - 03.2018
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Restaurant Hostess
Olive Garden Restaurant
06.2017 - 07.2017
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Licensed Nail Tech - Nail Technology
Academy of Beauty And Business
Saint Petersburg, FL06-2023
High School Diploma -
Bayside High School
Clearwater, FL05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Licensed [Nail Technology] - [Since 2023- Actively]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Getcoveredusa
11.2019 - 12.2019
Restaurant Hostess
Sheraton
02.2019 - 05.2019
Retail Customer Service Associate
Macy's
08.2018 - 10.2018
Waitress
Carmelita's Mexican Restaurant
07.2018 - 09.2018
Restaurant Hostess
Mariana Cantina
03.2018 - 04.2018
Fraud Analyst
24-7 Intouch
10.2017 - 03.2018
Restaurant Hostess
Olive Garden Restaurant
06.2017 - 07.2017
Licensed Nail Tech - Nail Technology
Academy of Beauty And Business
High School Diploma -
Bayside High School
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