Syl Hasani
NJ
Summary
Professional and customer-focused college student with experience in concierge services, security operations, and client relations. Skilled at creating welcoming environments, assisting guests, managing access control, handling deliveries, and maintaining professionalism in fast-paced settings. Strong communication, organizational, and problem-solving abilities with a commitment to delivering exceptional customer experiences. Seeking an opportunity to contribute to Ferrari’s central NJ dealership.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Security Associate
Citywide Security & Private Investigations
- Provided security services throughout the Tri-State Area.
- Assisted with access control and property protection for residential and commercial locations.
- Maintained a professional presence while interacting with clients, visitors, and staff.
- Supported safe and secure operations at high-end properties and events.
Doorman / Concierge
21 Century Management
10.2025 - Current
- Deliver exceptional customer service to residents, guests, vendors, and visitors in a high-traffic luxury residential environment.
- Welcome and assist visitors while maintaining a professional and positive first impression.
- Monitor building access and ensure compliance with security and visitor procedures.
- Coordinate communication between residents, management, maintenance teams, and service providers.
- Receive, organize, and distribute packages and deliveries accurately and efficiently.
- Maintain visitor logs, incident reports, and operational records using computer systems and property management software.
- Utilize Microsoft Office (Word, Excel, PowerPoint) for reporting, documentation, and administrative tasks.
- Resolve resident concerns professionally while providing information about building services and policies.
- Demonstrate strong multitasking, attention to detail, and customer-relations skills in a fast-paced environment.
- Provided exceptional customer service, addressing resident inquiries promptly.
- Maintained cleanliness and organization of the lobby and entrance areas.
- Collaborated with maintenance teams to report issues and ensure timely resolutions.
- Implemented safety protocols to enhance resident security and comfort.
- Trained new doormen on operational procedures and best practices.
- Enhanced resident satisfaction through proactive engagement and communication efforts.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
Education
Bachelor of Science - Criminal Justice
CUNY John Jay College of Criminal Justice
New York, NY05.2028
High School Diploma - Regents Endorsement
Fort Hamilton High School
Brooklyn, NY06.2024
Skills
- Customer Service & Guest Relations
- Professional Communication
- Luxury Client Interaction
- Access Control & Security Procedures
- Microsoft Word, Excel & PowerPoint
- Administrative Support
- Time Management
- Teamwork & Leadership
- Record Keeping & Documentation
- Problem Solving
- Firewall administration
- Access control management
- Data protection
- Multitasking Abilities
- Computer skills
- Organizational skills
Activities & Achievements
Fort Hamilton High School Symphonic Band (Tuba) Marching Band (Tuba) Jazz Band (Trombone) Moot Court Team Varsity Football (Lineman) Fort Hamilton High School Symphonic Band (Tuba) Marching Band (Tuba) Jazz Band (Trombone) Moot Court Team Varsity Football (Lineman)
Certification
- May 17, 2026 - Santander | Open academy High Performance Leadership: Lessons From Formula 1
- High Academic Standing x2 Fort Hamilton High School
June 23, 2023
April 12, 2024
Languages
English
Full Professional
Albanian
Native or Bilingual
Leadership & Community Involvement
NYPD Explorer Program, Explorer, 2016-09, 2023-06, Participated in community service initiatives and public outreach programs., Assisted with events supporting local organizations and community engagement efforts., Developed leadership, teamwork, communication, and problem-solving skills through training and event coordination., Contributed over 300 hours of volunteer service.
Timeline
Doorman / Concierge
21 Century Management
10.2025 - Current
High School Diploma - Regents Endorsement
Fort Hamilton High School
Security Associate
Citywide Security & Private Investigations
Bachelor of Science - Criminal Justice
CUNY John Jay College of Criminal Justice