Sylma Eckert
Vancouver,WA
Summary
Detail-oriented leader with strong bilingual communication skills. Experienced in managing field operations, ensuring compliance, and enhancing operational efficiency through effective training and quality assurance.
Overview
1
1
Language
34
34
years of professional experience
Work History
Field Manager/Spanish Interpreter
Access 2 Interpreters
Columbus, OH
06.2010 - Current
- Appointed Field Manager for interpreters at Franklin County Department of Jobs and Family Services and Columbus Public Health.
- Trained and supervised interpreters, ensuring adherence to high-performance standards.
- Implemented quality assurance processes to maintain service excellence across teams.
- Developed operational procedures that streamlined workflow in field operations.
- Monitored field operations to ensure compliance with industry regulations and standards.
- Assisted in training new interpreters on best practices and protocols.
- Conducted training sessions for other interpreters to enhance their skills. in specialized field terminologies.
- Collaborated with healthcare providers to ensure accurate interpretation of medical terminology.
- Coordinated with mental health professionals to offer interpretation services for therapy sessions involving Spanish-speaking clients.
- Conducted client interviews in Spanish to ensure a thorough understanding of their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Upheld original emotion, tone, context and content of original messages.
Senior Administrative Assistant
Huntington Bank
Columbus, OH
05.2006 - 02.2008
- Coordinated and facilitated meetings, program functions, and special events, enhancing collaboration across teams.
- Acted as the central point of contact for other departments and external clients.
- Assisted in developing procedures and providing training support for Loan Operations department, improving operational efficiency.
- Coordinated logistics for Meals on Wheels and Adopt a Family programs, ensuring timely delivery and effective service.
- Performed a variety of administrative duties such as fiscal, staff support, and planning activities. Specialized knowledge skills in budget administration and database management.
- Provided interpretation and translation services between English and Spanish speakers in various settings.
Senior Administrative Assistant
JP Morgan Chase
Columbus, OH
01.2000 - 12.2005
- Processed employee incentive program via payroll for over 60 employees, handled correspondence, supported Regional Managers, established new customer accounts at banking center, and performed clerical work to ensure operational efficiency.
- Supported Group Banker sales team and assisted with onsite client presentations to enhance client engagement.
- Established and maintained business relationships with internal partners, including Marketing and Banking Center Managers, to ensure departmental access to necessary resources.
- Provided support for daily operations, including business development, cash flow management, and 24/7 IT solution delivery and or support for individuals and small businesses.
- Interpreted and translated documents into Spanish for clients.
Trainer/IT Technical Support Specialist
Checkfree Corporation
Columbus, OH
03.1996 - 12.1999
Call Center Trainer/Resolution Specialist
Bank One, NA
Columbus, OH
09.1992 - 07.1995
Education
Bachelor of Arts - Communications And Graphic Design
Ohio Dominican College
Columbus, OH08-1988
Skills
- Interpreter development
- Bilingual communication
- Customer relationship management
- Organizational skills
- Dependable operations
- Multitasking
- Effective communication
- Communication skills
Languages
Spanish
Full Professional
Timeline
Field Manager/Spanish Interpreter
Access 2 Interpreters
06.2010 - Current
Senior Administrative Assistant
Huntington Bank
05.2006 - 02.2008
Senior Administrative Assistant
JP Morgan Chase
01.2000 - 12.2005
Trainer/IT Technical Support Specialist
Checkfree Corporation
03.1996 - 12.1999
Call Center Trainer/Resolution Specialist
Bank One, NA
09.1992 - 07.1995
Bachelor of Arts - Communications And Graphic Design
Ohio Dominican College