Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Sylva Burroughs

Chino,CA

Summary

Upbeat, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Seeking a position as a flight attendant with United Airlines to learn aircraft safety and provide passengers with a safe and adventurous flight experience.

Overview

13
13
years of professional experience

Work History

Retail Sales Specialist

REI Co-op
Rancho Cucamonga, CA
02.2023 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Developed customer relationships by providing product knowledge and offering advice on product selection.
  • Operated the cash register to process payments from customers.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Amazon Associate

Amazon
Eastvale
09.2021 - 09.2022
  • Supported ship dock operations in problem solve to ensure repair and speedy expedition of damaged packages to customers
  • Lead associates to process the volume of packages in timely manner so that they could be loaded on designated trucks

Independent Distributor

Self-employeed
Chino, CA
01.2018 - 09.2021
  • Oversaw new customer acquisitions; provided product presentation to potential clients-increased sale 25%
  • Provided/ designed all marketing and social media campaigns to increase business and product awareness
  • Established and presented training materials for sales and account management teams
  • Developed and managed implementation of goals, objectives, policies, procedures and work with all applicable foreign regulations

Product Manager

Topas GmbH
Moessingen, Germany
04.2016 - 05.2017
  • Coordinated cross-functionally across departments to optimize plastic packaging for various products to ensure arrival at the final destination at peak freshness
  • Organized and coordinated internal sales with cooperating manufacturers and outsourced specialized tasks to create new revenue; contributed 20% to bottom line
  • Responsible for handling all technical and product specific inquires from customers to ensure satisfaction
  • Cooperated with the marketing department to ensure correct context declaration, design and data required by organic certificate protocols and bylaws

Entrepreneur

Arbu Quality Foods
Steinenbronn, Germany
06.2011 - 03.2016
  • Supported sales through participating in expos and product tasting in stores; increased sales by researching high impact areas and created marketing plans to meet demand
  • Provided new marketing and label design to bring more attraction to the product visually which resulted in an increase of sales by 33%
  • Oversaw website content maintenance of 10 products and ensured that all products were given an accurate overview to existing and new consumers
  • Focused quality management to ensure all local, state and federal regulations were followed to provide excellent products

Education

Master of Science - Food Science

University of Reading
England
12-2006

Skills

  • Flexible
  • Problem solver
  • Time Management
  • Customer Service
  • Teamwork and Collaboration
  • Complaint Management
  • Positive and Professional

Affiliations

  • outdoors enthusiast - ice climbing, snowboarding, mountaineering, cycling, hiking, rock climbing, pickleball

Languages

English
Full Professional
Czech
Native/ Bilingual
German
Full Professional
French
Professional

References

References available upon request.

Timeline

Retail Sales Specialist

REI Co-op
02.2023 - Current

Amazon Associate

Amazon
09.2021 - 09.2022

Independent Distributor

Self-employeed
01.2018 - 09.2021

Product Manager

Topas GmbH
04.2016 - 05.2017

Entrepreneur

Arbu Quality Foods
06.2011 - 03.2016

Master of Science - Food Science

University of Reading

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Sylva Burroughs