Summary
Overview
Work History
Education
Skills
Timeline
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Sylvania Scott

Sylvania Scott

Shreveport,LA

Summary

Experienced professional with a 6-year track record of delivering exceptional customer service. Adept at effective communication, problem resolution, and providing top-notch service. Skilled in efficiently handling customer complaints, inquiries, and requests with professionalism.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate

Amazon
08.2024 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Customer Associate

Amazon
08.2022 - 04.2023
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Responding empathetically to customers' concerns during difficult situations while offering appropriate solutions.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Balancing workload efficiently by prioritizing tasks based on urgency or importance.
  • Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.

Project Specialist

Anderson Merchandisers, LLC
05.2021 - 12.2021
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Worked flexible hours; night, weekend, and holiday shifts

SELECTOR/ORDER PICKER

Libbey Glass
10.2016 - 02.2019
  • Selected customer approved glassware from an assembly line
  • Pack glassware in cartons
  • 4S (cleaning, stocking, and etc)
  • Pulled orders quickly to maintain demanding productivity goals
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment

Education

DIPLOMA -

CCI Training Center
05.2021

HIGH SCHOOL DIPLOMA -

Fair Park High School
05.2013

Skills

  • Account Management
  • Billing
  • Coding
  • Customer Service
  • Health Insurance Portability and Accountability Act
  • Medical
  • Microsoft
  • Occupational Safety and Health Act
  • Pc
  • Time Management
  • Cash Register
  • Helpfulness
  • Planning and Scheduling
  • Business Operations
  • Compliance
  • Management
  • Medical Billing
  • Microsoft Word
  • OSHA
  • Pdp
  • Pricing

Timeline

Fulfillment Associate

Amazon
08.2024 - Current

Customer Associate

Amazon
08.2022 - 04.2023

Project Specialist

Anderson Merchandisers, LLC
05.2021 - 12.2021

SELECTOR/ORDER PICKER

Libbey Glass
10.2016 - 02.2019

DIPLOMA -

CCI Training Center

HIGH SCHOOL DIPLOMA -

Fair Park High School

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Sylvania Scott