Sylver Smith
Colonial Heights,VA
Summary
I have been working with Maximus for five to six years now. I have enjoyed helping callers on the phone in getting their concerns taken care of. However I want to help in another way. I am wanting to use my experience from on the phones to help train new customer service representatives in how to effectively help callers with their problems.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
10.2018 - Current
- Handled customer inquiries courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in positive call resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Inshopper
Jimmy John's
02.2017 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Architectural And Electrical Engineering
National University
CAHigh School -
Colonial Heights High School
Colonial Heights, VA07.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
Timeline
Customer Service Representative
Maximus Call Center
10.2018 - Current
Inshopper
Jimmy John's
02.2017 - 05.2017
Architectural And Electrical Engineering
National University
High School -
Colonial Heights High School
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