Sylvia Acevedo
Fort Myers
Summary
Accomplished Medical Accounts Specialist with a proven track record at Surgical Specialists of Southwest Florida, enhancing revenue and patient satisfaction through efficient billing processes and coding accuracy. Skilled in payment processing and exceptional customer service, I excel in high-pressure environments, demonstrating superior organizational and communication abilities. Achieved significant reductions in billing errors and improved collection rates.
Overview
9
9
years of professional experience
Work History
Medical Accounts Specialist
Surgical Specialists of Southwest Florida
04.2022 - 12.2024
- Streamlined medical billing processes by detecting coding errors and ensuring correct coding practices were implemented.
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Reduced errors in medical billing by implementing standardized coding guidelines and best practices.
- Enhanced patient experience by accurately processing medical billing information in a timely manner.
- Managed high-volume workload while maintaining exceptional attention to detail for precise data input into the medical billing system.
Medical Billing and Collections Specialists
American Oncology
11.2020 - 03.2021
- Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
- Compiled and tracked outstanding balances owed to medical facilities.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Increased overall collection rates with a focus on reducing aged receivables and minimizing writeoffs.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
Medical Billing and Collections Specialist
Integra Connect
05.2017 - 06.2021
- Implemented efficient workflows within the department that led to increased productivity levels among staff members while reducing errors in claim submissions.
- Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Encoded and canceled checks using bank machines.
Medical Biller
Saint Alphonsus Medical Center
10.2015 - 04.2017
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Prepared billing statements for patients and verified correct diagnostic coding.
Education
Associate of Science - Medical Biller & Medical Administrative Assistant
City College of San Francisco
San Francisco, CASkills
- Payment processing
- Cash flow management
- Invoice processing
- Teamwork
- Customer service
- Multitasking
- Organizational skills
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Medical Accounts Specialist
Surgical Specialists of Southwest Florida
04.2022 - 12.2024
Medical Billing and Collections Specialists
American Oncology
11.2020 - 03.2021
Medical Billing and Collections Specialist
Integra Connect
05.2017 - 06.2021
Medical Biller
Saint Alphonsus Medical Center
10.2015 - 04.2017
Associate of Science - Medical Biller & Medical Administrative Assistant
City College of San Francisco
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