Sylvia Alegre
Shorewood,IL
Summary
Customer Service and Office Management professional with 20+ years of experience leading teams, improving operational processes, and delivering high-quality patient and customer support in healthcare environments. Proven ability to train and mentor staff, resolve complex customer issues, and collaborate with leadership to improve service outcomes. Seeking a remote Customer Service Management role where leadership, communication, and process-improvement skills can drive team success.
Overview
24
24
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Business Owner
Alegre Living Inc.
Plainfield, IL
05.2016 - Current
- Managed daily business operations, customer relations, and administrative functions
- Developed internal processes to improve efficiency and service quality
- Oversaw client communication, issue resolution, and relationship management
Senior Customer Service Specialist
ATI Physical Therapy
Bolingbrook, IL
04.2014 - 05.2016
- Serve as a lead point of contact for patient concerns, escalated issues, and account resolutions
- Resolve complex billing, insurance, and payment inquiries while maintaining high patient satisfaction
- Communicate with patients, coworkers, and upper management to address service and operational issues
- Collaborate with clinical and administrative staff to ensure proper patient care procedures
- Maintain accurate documentation and compliance with company policies
Office Manager
Al-Shifa Health Center
Bolingbrook, IL
08.2002 - 04.2014
- Led office operations for a busy healthcare practice
- Trained and mentored 10 Chiropractic Assistants and 8 Customer Service Specialists
- Developed and implemented standard operating procedures and an office handbook
- Guided staff on patient care workflows, billing processes, audits, and communication standards
- Served as escalation point for patient complaints and complex account issues
- Strengthened relationships between patients and staff through effective leadership and communication
Education
Bachelor of Business Administration - Entrepreneurship / Small Business
DeVry University
Addison, IL 09.2015 - 02.2026
Associate of Business Administration -
Catherine College
Chicago, ILSkills
- Customer Service Leadership
- Staff Training & Mentorship
- Conflict Resolution & Escalated Call Handling
- Insurance Billing & Medical Records
- Office Operations & Process Improvement
- Team Motivation & Coaching
- Policy & Procedure Development
- Patient Relations
- Communication & Interdepartmental Collaboration
- Computer & Office Systems
References
Available upon request
Languages
Spanish
Professional
Certification
- Family LifeSkills Facilitator Certificate
Timeline
Business Owner
Alegre Living Inc.
05.2016 - Current
Bachelor of Business Administration - Entrepreneurship / Small Business
DeVry University
09.2015 - 02.2026
Senior Customer Service Specialist
ATI Physical Therapy
04.2014 - 05.2016
Office Manager
Al-Shifa Health Center
08.2002 - 04.2014
Associate of Business Administration -
Catherine College