SYLVIA A. MARCUCCI

Responsible for assisting the dentist in the clinical treatment of patients. Review health histories according to office protocol. Ensure patients are always attended to. Anticipate and assist dentist’s needs. Sterilization of tools/handpieces throughout the day. Assist hygienists as needed, as they turn over their rooms.

Handle patient records in compliance with state and federal requirements, including the HIPAA privacy and security regulations

Provided exceptional customer service, ensuring a positive dining experience for all guests.

Managed multiple tables efficiently, coordinating orders and maintaining timely service.

Collaborated with kitchen staff to ensure accuracy and quality of food orders.

Trained new waitstaff on menu items, service protocols, and restaurant policies.

General office duties to include, accounts payable and receivable. Monthly bank statement reconciliation, the daily use of QuickBooks online. Daily job reports of duties completed by other staff. Answering phones, taking orders from customers, and basic office duties.

Assisted with the startup of both a family owned private medical practice and a company that owns and operates commercial real estate in Albany, NY. Duties included front office reception, scheduling of office patients and surgeries, referrals and prior authorizations. Also assisted in the management of employees within the practice.

Clerical coordinator for Intensive Care Unit. Responsibilities included receptionist functions for the unit, data entry, filing and completion of physician’s orders. Duties as a unit tech included assisting clinical teams with patient care.

Duties included scheduling of patient appointments, acquisition of insurance prior authorizations, filing and rooming of patients.

Patient care and assist with activities of daily living for patients in the home.