Sylvia Arreola
El Paso,TX
Summary
Led initiatives for continuous improvement and professional development, significantly enhancing team performance and customer satisfaction. My expertise in ADP integrated systems,Microsoft Office,Excel and PowerPoint coupled with exceptional problem-solving and communication skills with Extensive knowledge in Commercial Insurance, drove successful resolutions and fostered a culture of excellence and collaboration with Clients, Carriers and Sales Team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr Insurance Resolution Consultant
ADP
09.2016 - 10.2024
- Championed a culture of continuous improvement within the team, identifying areas for growth and promoting professional development opportunities.
- Acted as an intermediary between our clients, producers, internal payroll departments as well as our beloved Insurance carriers , facilitating clear communication channels to achieve satisfactory outcomes for all parties involved.
- Served as a subject matter expert on Renewal of policies, Endorsements and Audits of Workers Compensation and all other ancillary lines, providing insightful guidance to both colleagues and customers alike.
- Assisted management in analyzing data related to customer and producer feedback, helping identify areas requiring further attention or improvement initiatives.
- Worked closely with other Resolution Consultants, Sales Producers and Insurance Carriers fostering a supportive team environment that enabled the sharing of knowledge and expertise to better serve clients.
Insurance Sales Agent
State Farm
05.2013 - 08.2016
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Education
Nursing
UTEP
El Paso, TXSkills
- Assertiveness
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Computer Skills
- Customer service excellence
- Adaptability and Flexibility
- Microsoft Office
- Product Knowledge
- Licensed Insurance Agent
- Excel
- PowerPoint
- Policy adjustment knowledge
- Industry Regulations
- Critical Thinking
- Property and Casualty Insurance
- Customer Complaint Resolution
- Customer Billing
- Policy Changes
- Insurance Practices
- Insurance Coverage Verification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Licensed in Texas with my Property/ Casualty and Life/Health with non- resident Licenses in all US 50 States.
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offCareer advancementTimeline
Sr Insurance Resolution Consultant
ADP
09.2016 - 10.2024
Insurance Sales Agent
State Farm
05.2013 - 08.2016
Nursing
UTEP
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