Sylvia Bailey
Raleigh,NC
Summary
Meticulous and aspiring young Pharmacy Operational Manager with experience overseeing a Tier 3-Tier 4 retail pharmacy to fill over 800 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care. Highly organized, efficiency-driven and dedicated to error prevention. Reliable and driven with a strong desire to continuously learn and raise the bar.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Raleigh, NC
05.2021 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Responsible for performance management, discipline and termination of pharmacy team of 7-12 technicians.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Collaborated with store manager to maintain daily operations.
- Continuously developed knowledge base as patient care/volume increased and pharmacy industry evolved.
- Upheld and maintained pharmacy standard operating procedures.
- Worked to simplify patient experience by overcoming obstacles/processes by offering experience that was seamless and personable.
- Manages diverse opportunities by enabling team members to multitask and prioritize business and patient needs.
- Owned pharmacy performance metrics and held self accountable for driving excellence in patient experience, pharmacy workflow, and upholding compliance to pharmacy SOP's.
- Made fact-based decisions using multiple performance measures, business computations and reports to drive continuous improvement and monitored impact through collaboration with store leadership.
- Fostered open communication, trust and respect among team through seeking, listening, and implementing feedback where appropriate.
Senior Certified Pharmacy Technician
Walgreens
Raleigh, NC
02.2019 - 05.2021
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records and to drive consistent peripheral sales.
- Advocated for patients' compliance with medication guidelines.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Sales Support/Sales Support Lead
Bailey's Fine Jewelry
Greenville, NC
10.2016 - 02.2019
- Responded to customer requests via telephone and email.
- Analyzed departmental documents for appropriate distribution and filing.
- Worked directly with patrons to achieve well established relationships amongst sales support team and myself to ensure total patron satisfaction to highest standard.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms, while maintaining responsibility for high-value financial transactions and discretion.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Introduced higher standards for customer service and efficiency.
- Took part in support system to decrease workload and increase productivity of sales team.
- Reconciliation and high-value reporting reliant on accuracy.
- Business and consumer discretion.
Education
Bachelor of Arts - Chemistry
East Carolina University
Greenville, NC07.2021
Bachelor of Science - Biology
East Carolina University
Greenville, NC07.2021
Skills
- Product & service knowledge
- Workflow schedules &Tactical planning
- Customer rapport & service
- Inventory and Supply Management
- Operational Records Maintenance
- Drug Inventory Management
- Employee Performance Evaluations
- Pharmacy Management Software
- Performance Metric
- High-Volume Environments
- HIPAA Guidelines
Affiliations
- Member, Alpha Phi, 2016- 2018
- Member, Sigma Alpha Lambda (Honors Fraternity), 2016- 2021
Certification
- Licensed Pharmacy Technician, Pharmacy Technician Certification Board - July 2020 - July 2024
- Certified Immunizing Technician, American Pharmacist Association - January 2021 - current
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Senior Certified Pharmacy Technician
Walgreens
02.2019 - 05.2021
Sales Support/Sales Support Lead
Bailey's Fine Jewelry
10.2016 - 02.2019
Bachelor of Arts - Chemistry
East Carolina University
Bachelor of Science - Biology
East Carolina University
- Licensed Pharmacy Technician, Pharmacy Technician Certification Board - July 2020 - July 2024
- Certified Immunizing Technician, American Pharmacist Association - January 2021 - current
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