Sylvia Baltazar
Summary
Accomplished Service Writer with sixteen years' success in assisting with daily business operations in Body Shops. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors.
Overview
17
17
years of professional experience
Work History
Service Writer
El Paso Dent Repair
07.2021 - Current
- Answer phones, Order parts, Write complete estimate, call customer with projected delivery date, Check in vehicles and take photos, Schedule appointments, Submit estimates and supplements to insurance companies
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
Service Writer
Ace Collision Experts
07.2008 - 04.2021
- Answer phones, Order parts, Write complete estimate, call customer with projected delivery date, Set up rental car for customers, Schedule appointments
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
Customer Service Rep.
Time Warner Cable
01.2008 - 06.2008
- Assist customers with trouble shooting issues with cable, internet and phone, Take payments over phone, Help with pay per view orders, Go over bill with customer, Set up appointments for cable service or issues
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Clerk
Dash for Cash
05.2007 - 01.2008
- Answer phones, Collection calls, Reminder calls, Verify customers information for approval of pay day loans
- Increased efficiency by streamlining filing systems and organizing important documents.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
Medical Assistant -
International Business College
Associate of Science - Automotive Mechanics
Western Technical College
El Paso, TX2009
Skills
- CCC One Estimating
- Mitchell Estimating
- Appointment Scheduling
- Order Preparation
- Communicating With Clients
- Attention to detail
- Multitasking capabilities
- Strong organization
- Quality control
- Effective Writing
- Customer Service
Timeline
Service Writer
El Paso Dent Repair
07.2021 - Current
Service Writer
Ace Collision Experts
07.2008 - 04.2021
Customer Service Rep.
Time Warner Cable
01.2008 - 06.2008
Clerk
Dash for Cash
05.2007 - 01.2008
Medical Assistant -
International Business College
Associate of Science - Automotive Mechanics
Western Technical College
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