Sylvia Brown
Phoenix,AZ
Summary
Dynamic Accounting Manager with a proven track record at Hardrock Concrete Placement, excelling in payroll processing and staff development. Expert in enhancing operational efficiency and fostering positive team dynamics. Skilled in accounts receivable and accounts payable areas. I implemented process improvements that significantly streamlined workflows and elevated service quality.
Overview
40
40
years of professional experience
Work History
Accounting Manager
Hardrock Concrete Placement
05.2016 - 10.2025
- Developed and trained accounting staff, fostering skill development and promoting a culture of continuous improvement.
- Managed collection efforts, reconciliations, and payroll processing.
- Coordinated monthly statements and banking reconciliation processes.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed weekly payroll for company employees.
- Developed and implemented various procedures to improve accounting process.
- Fostered a positive work environment.
- Facilitated staff development through regular training sessions on new accounting standards, software upgrades, or company-specific policies changes.
- Oversaw payroll, accounts receivable and accounts payable departments ensuring accuracy and completion of daily, weekly and monthly tasks.
Assistant Manager
Chase Bank
01.1995 - 04.2016
- Assisted in managing daily operations to enhance customer satisfaction and service efficiency.
- Collaborated with team members to optimize workflow and improve service delivery processes.
- Implemented training programs that increased staff knowledge of financial products and services offered by the bank.
- Analyzed performance metrics to identify areas for improvement in branch operations and service quality.
- Trained staff on compliance procedures and customer service protocols to ensure adherence to standards.
- Led team meetings focused on operational updates, performance reviews, and goal-setting strategies for enhanced productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Teller
Chase Bank
11.1985 - 01.1995
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Processed transactions accurately, ensuring compliance with banking policies and regulations.
- Managed cash drawer efficiently, balancing daily transactions and minimizing discrepancies.
- Assisted customers with account inquiries, providing tailored solutions to meet their needs.
Education
No Degree - General Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZHigh School Diploma -
St Mary’s High School
Phoenix, NYSkills
- processing
- Bank reconciliation
- AP and AR management
- Audits
- Invoicing
- Payment collection
- Bank account reconciliations
- Payroll
- Accounts receivable
- Interpersonal relations
- Staff training and development
- Operations management
- Process improvement
- Internal controls
- Staff management
Timeline
Accounting Manager
Hardrock Concrete Placement
05.2016 - 10.2025
Assistant Manager
Chase Bank
01.1995 - 04.2016
Teller
Chase Bank
11.1985 - 01.1995
No Degree - General Studies
Maricopa Community Colleges, Phoenix College
High School Diploma -
St Mary’s High School
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