Sylvia Caballero
Regional Account Manager
Miami,FL
Summary
Motivated professional with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Regional Account Manger
GoTu
Miami, FL
10.2023 - Current
- Executed targeted cold-calling campaigns within assigned US territories, generating increased engagement and awareness for dental offices.
- Successfully drove client sign-ups and posted opportunities on platform to sustain permanent interest and activity.
- Exceeded call quotas by 20% margin, leading to a more extensive book of business and therefore revenue.
Account Executive
GDS
Miami Beach, FL
07.2023 - Current
- Consistently generated an average of 100 high-quality leads per week, demonstrating a strong ability to drive lead generation efforts efficiently and effectively.
- Established and maintained relationships with executives from Fortune 2000 companies, serving as the primary point of contact
- Conducted thorough market research to gain comprehensive insights into key market dynamics and trends, enabling a deeper understanding of prospects' needs and preferences.
Sales Development Manager
Uplyft Capital
Sunny Isles, Florida
01.2023 - 07.2023
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Collaborated with both Marketing and IT department, to generate new report and data metrics to optimize lead quality and reduce cost by 30%
- Achieve steady growth of 10% of lead to sub production
- Created and implemented a training program for new hires as well as for current SDRs
SDR
Uplyft Capital
Sunny Isles, FL
08.2022 - 12.2022
- Averaging 200 outbound calls, and qualifying 30-40 sales leads per day
- Consistently exceeding the company's KPI'S by averaging 200% monthly sales quota
- Generated more than 500k in company's monthly profit
- Became team lead ,responsible for second voicing/closing deals, and training new hires
Teacher
North Broward Academy Of Excellence
Tamarac, Florida
01.2022 - 07.2022
- Communicate on a daily basis with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Directed after-school tutoring and mentoring program serving school students.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
Teacher
Summit Questa Montessori School
01.2020 - 12.2021
- Coordinated with colleagues to develop lesson plans for students to develop their social, emotional, physical, and intellectual skills
- Fostered positive relationships with students and encouraged them every step of the way
- Communicated with parents and family members of students to guarantee achievement of personal and academic goals
Day Care Teacher
Kinder Care
08.2019 - 01.2020
- Organized and carried out curriculum-based activities for the students
- Effectively communicated with the administration and parents about policies and procedures
- Facilitated the independence of learners.
Receptionist
Eye Center Of South Florida
01.2019 - 08.2019
- Greeted patients and provided them with information and assistance
- Utilized booking systems and handled correspondence between patients and doctors.
- Collected patients information in order to file and organize according to office procedures
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Camp Counselor
La Llanada
07.2016 - 07.2018
- Planned group work to encourage team-building skills.
- Promoted critical thinking skills by implementing strengthening exercises where appropriate
- Guaranteed a safe and fun environment for participants
After Care Counselor
Indian Trace Elementary School
08.2017 - 05.2018
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
Education
Education Bachelor -
Florida International University
Skills
Communication- Verbal & Written
Strong interpersonal skills
Data driven
Customer focused
Salesforce/CRM experience
Cold calling
Prospecting
Timeline
Regional Account Manger
GoTu
10.2023 - Current
Account Executive
GDS
07.2023 - Current
Sales Development Manager
Uplyft Capital
01.2023 - 07.2023
SDR
Uplyft Capital
08.2022 - 12.2022
Teacher
North Broward Academy Of Excellence
01.2022 - 07.2022
Teacher
Summit Questa Montessori School
01.2020 - 12.2021
Day Care Teacher
Kinder Care
08.2019 - 01.2020
Receptionist
Eye Center Of South Florida
01.2019 - 08.2019
After Care Counselor
Indian Trace Elementary School
08.2017 - 05.2018
Camp Counselor
La Llanada
07.2016 - 07.2018
Education Bachelor -
Florida International University