Sylvia Carlos
Dallas,USA
Summary
Experienced in customer service and possessing strong verbal communication skills. Thrived in fast-paced office environments, effectively multitasking to meet deadlines and achieve goals. Motivated and energetic work attitude, consistently maintaining a professional demeanor. Exceptional organizational skills for handling large amounts of cash while keeping workspace orderly. Confident in ability to successfully accomplish any task that comes my way.
Overview
6
6
years of professional experience
Work History
Teller
City Credit Union
03.2024 - Current
- My position as a Teller at City Credit Union is commonly as my previous job at Prosperity Bank. Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. Disbursed cash and checks accurately while maintaining security of cash drawers. Processed member's transactions promptly, minimizing wait times. Answering member’s inquiries regarding account balances, transaction history, services charges, and interest rates. Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with member’s through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Teller
Prosperity Bank
01.2021 - 01.2023
- My role as a teller I am responsible of financial services such as gathering and verifying personal information to help the customer make an account deposit, account withdrawal, responding to emails and tasks, close an existing account, issue a debt card, cashier check, wire transfer, heavy cash handling & process loan payments
- Update and organize files records from months and years back, update logs for audit purposes with the help with Word, Excel
- Got to train other new employees who were new as a bank teller
- Responsible for understanding the policies and procedures
- Provide high level of excellent customer service and always finding a way to say 'YES'
Sales Associate
Speedy Cash
01.2020 - 01.2021
- My role as a Speedy Cash sales associate was to gather information to create a loan account, make loan payments, refinance loans, title loans, money orders, collecting calls, and successfully completing a loan call that will get you a compliance the end of the month, check cashing, faxing, copying
- Working as a sales associate has show so much teamwork and strong communication skills and multitasking daily
- My goal as a Speedy Cash sales associate was to make sure the customer was completely satisfied with their loan
Cashier/Sales Associate
DD’s Discount Store
01.2019 - 01.2021
- My first job as a cashier in DD’s Discount Store I would do whatever I could to be successful at this job maintain a fast-paced as being a cashier and maintaining a very clean and organized workspace
- I made sure every customer was satisfied with customer service at the store and if they receive enough help from other employees
- I was introduced to cash handling, putting away go backs, doing return items, got to train other new cashier employees, making sure if every aisle was neat and organized, manage projects or contribute to committee or teamwork, stock shelves and racks
- As a first job I enjoyed what I was introduced too
- And got to grow with the sales associate position
Education
Diploma -
Moises E. Molina High School
Dallas, TX05.2019
Skills
- Outlook
- Word Office
- Power Point Office
- Excel Office
- Internet
- 10-Keys by touch
- Bilingual Customer Support
- Building Customer Loyalty
- Polite and Patients
- Active Listening Skills
- Organizational Skills
- Problem Solving
- Multitasking
Timeline
Teller
City Credit Union
03.2024 - Current
Teller
Prosperity Bank
01.2021 - 01.2023
Sales Associate
Speedy Cash
01.2020 - 01.2021
Cashier/Sales Associate
DD’s Discount Store
01.2019 - 01.2021
Diploma -
Moises E. Molina High School
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