Ivana Maisonet
Plano,IL
Summary
Goal-focused with over 6 years of experience in customer service, adept at account services, cash handling, and problem-solving. Demonstrates strong leadership and communication skills, having trained and supported teams in various settings. Committed to enhancing customer satisfaction through effective troubleshooting and attentive service.
Overview
6
6
years of professional experience
Work History
Teller
PNC Bank
Naperville, IL
09.2016 - 01.2017
- Explained account information to customers in detail as needed.
- Maintained confidentiality of bank records and client information.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Answered customer inquiries regarding bank products and services.
- Prepared official checks for customer and internal bank needs.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
- Balanced cash drawers on a daily basis.
- Used active listening, communication, and neutral language to resolve conflicts.
- Effectively collaborated cross-functional teams
Supervisor
Motherhood Maternity
Aurora, IL
06.2015 - 06.2016
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Implemented new operational procedures, increasing efficiency.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Telephone Operator
Xerox
Plano, IL
01.2016 - 01.2016
- Answered incoming calls and directed them to appropriate departments or personnel.
- Maintained positive working relationship with fellow staff and management.
- Implemented best practices for troubleshooting techniques across the organization.
Cashier
Wal-Mart
Plano, IL
01.2012 - 01.2014
- Answered customers' questions and provided information on store procedures or policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all safety regulations within the store environment.
- Scanned items and checked pricing on cash register for accuracy.
Cashier
Subway
Plano, IL
06.2011 - 10.2012
- Made meals in accordance with company standards and requirements.
- Monitored temperatures of prepared food and cold-storage areas.
- Refilled condiments, napkins and server workstations.
- Assisted with inventory management and restocking supplies as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Packaged and bagged cooked food and prepared items.
Education
Associate of Applied Science - Human Resource Management
Waubonsee Community College
Sugar Grove, IL12-2021
Diploma -
Sandwich High School
Sandwich, IL06.2012
Skills
- Drawer balancing
- Exceptional customer service
- Financial services
- Staff training
- Teamwork
- Attention to detail
- Microsoft Word
- Excel
- Google Docs
- Outlook
- Zoom
- Microsoft Teams
Education and Training
Sandwich, IL,Sugar Grove, IL
Timeline
Teller
PNC Bank
09.2016 - 01.2017
Telephone Operator
Xerox
01.2016 - 01.2016
Supervisor
Motherhood Maternity
06.2015 - 06.2016
Cashier
Wal-Mart
01.2012 - 01.2014
Cashier
Subway
06.2011 - 10.2012
Associate of Applied Science - Human Resource Management
Waubonsee Community College
Diploma -
Sandwich High School
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