Summary
Overview
Work History
Education
Skills
Timeline
Intern
Sylvia  Connolly

Sylvia Connolly

Customer Service
San Antonio,TX

Summary

As a people-oriented family woman, I bring a strong work ethic and unwavering dedication to every task. My proficiency extends to building meaningful connections with customers and clients, showcasing my exceptional rapport skills. Within the food service realm, as well as various positions that include attention to detail and customer service values.

I take pleasure in bringing order to chaos and employ my organizational skills to be a helpful and committed team member in anyway needed.

I also have a passion for coaching with a focus on developing training programs and mentoring athletes. Im known for strong communication and collaboration skills, fostering team cohesion and enhancing athlete performance.

Overview

2027
2027
years of professional experience

Work History

Coaching Assistant

Limited Sports Academy
San Antonio, TX
2025 - Current
  • Assisted in developing training programs for athletes to enhance performance and skills.
  • Coordinated logistics for practice sessions, ensuring efficient use of resources and facilities.
  • Supported head coaches by preparing training materials and maintaining equipment inventory.
  • Monitored athlete progress, providing feedback to improve performance and meet individual goals.
  • Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Collaborated with coaching staff to refine techniques and strategies based on athlete needs.
  • Conducted assessments to evaluate athlete skill levels, adapting drills accordingly for improvement.

IHop

Lead Server
San Antonio, TX
11.2024 - 04.2026
  • Demonstrated self-motivation in achieving personal and team goals., with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Capparrellis on Main

Server
San Antonio, TX
02.2023 - 09.2023

Re-Hired, Chose to help because management needed staff.

I enjoyed the team, food, and atmosphere.

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Server

Pam's Patio and Kitchen
San Antonio, TX
2023 - 2023
  • Provided exceptional customer service, ensuring a positive dining experience for patrons.
  • Collaborated with kitchen staff to deliver timely and accurate orders.
  • Maintained cleanliness and organization of dining area, enhancing customer satisfaction.
  • Upsold daily specials and promotions, increasing overall sales revenue.

Capparrellis on Main

Server
San Antonio, TX
02.2019 - 03.2020
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Peasanos

Server
San Antonio, TX
2013 - 2014
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Floor Salesperson

Johnson & Murphy
San Antonio
2012 - 2013
  • Assisted customers with product selection, providing personalized recommendations to enhance shopping experience.
  • Maintained knowledge of current merchandise and promotional events to effectively engage customers.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
  • Collaborated with team members to create visually appealing merchandise displays that attracted customer attention.
  • Monitored inventory levels and restocked shelves promptly to maintain product availability for customers.
  • Resolved customer inquiries and complaints efficiently, fostering positive relationships and repeat business.

Server Assistant Manager, Banquet Coordinator

Piatti Ristorante and Bar
San Antonio, TX
03.2005 - 01.2013
  • Supervised daily operations to ensure exceptional guest service and dining experiences.
  • Trained and mentored staff on best practices for food safety and customer engagement.
  • Implemented efficient workflow processes, enhancing team productivity and service speed.
  • Coordinated with kitchen staff to maintain high standards in menu presentation and food quality.
  • Addressed customer inquiries and resolved concerns promptly to enhance satisfaction levels.
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.

Cashier

Central Market HEB
San Antonio, TX
2011 - 2012
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained clean and organized checkout area to ensure operational efficiency.
  • Collaborated with team members to streamline service during peak hours.
  • Managed cash handling procedures, ensuring accuracy in drawer balance at end of shifts.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Greeted customers entering store and responded promptly to customer needs.

Server

J. Alexander's Restaurant
San Antonio
2005 - 2006
  • Assisted in training new team members on menu items and service protocols.
  • Managed cash register and processed payments efficiently during peak hours.
  • Resolved customer complaints promptly, fostering loyalty and repeat business.
  • Implemented feedback mechanisms to improve service quality based on guest preferences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Biology

UTSA
San Antonio

Associate of Arts - Biology

Temple College
Temple, TX
2004

Licensed Esthetician - Skin Care, Health

Aveda
San Antonio
2007

Licensed Massage Therapist - Health And Wellness

Theraputic Body Concepts
San Antonio
2006

Skills

Self-awareness

Technology proficiency

Coaching methodology

Motivational techniques

Timeline

IHop

Lead Server
11.2024 - 04.2026

Capparrellis on Main

Server
02.2023 - 09.2023

Capparrellis on Main

Server
02.2019 - 03.2020

Server Assistant Manager, Banquet Coordinator

Piatti Ristorante and Bar
03.2005 - 01.2013

Coaching Assistant

Limited Sports Academy
2025 - Current

Server

Pam's Patio and Kitchen
2023 - 2023

Peasanos

Server
2013 - 2014

Floor Salesperson

Johnson & Murphy
2012 - 2013

Cashier

Central Market HEB
2011 - 2012

Server

J. Alexander's Restaurant
2005 - 2006

Bachelor of Science - Biology

UTSA

Associate of Arts - Biology

Temple College

Licensed Esthetician - Skin Care, Health

Aveda

Licensed Massage Therapist - Health And Wellness

Theraputic Body Concepts
Sylvia ConnollyCustomer Service