Sylvia Elkins
Waco,TX
Summary
Accomplished Patient Service Representative from Waco Family Medicine, adept in insurance verification and fostering patient trust. Demonstrated excellence in HIPAA compliance and customer service, enhancing patient satisfaction and streamlining registration processes. Proven ability to maintain confidentiality and build positive relationships, contributing significantly to clinic efficiency and patient care quality.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Waco Family Medicine
01.2008 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
Education
No Degree - Health Information Technology
McLennan Community College
Waco, TxHigh School Diploma -
University High
Waco, TX05.2001
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
- Scheduling appointments
- Patient greeting
Timeline
Patient Service Representative
Waco Family Medicine
01.2008 - Current
No Degree - Health Information Technology
McLennan Community College
High School Diploma -
University High
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