Sylvia Erwin
Fort Ripley,MN
Summary
Professional in ensuring customer satisfaction regardless of the service being provided. I find importance in having cultural awareness in the workplace and learning from one another's differences. I am a quick learner and work hard in order to be successful at my job. I am very open to any kind of work available.
Overview
6
6
years of professional experience
Work History
Aquatic Invasive Species Watercraft Inspector
Crow Wing County
05.2024 - 08.2024
- Conducted in-depth inspections of entering and exiting watercrafts at public water accesses for various aquatic invasive species to prevent the spread of AIS to other bodies of water
- Worked outdoors in various types of weather and temperature for long hours
- Educated watercraft users on laws regarding AIS and provided them with information on the detriments of AIS to the lakes as well as to their watercrafts and motors
Ulta Beauty Lead Cashier
Ulta Beauty Inc.
04.2024 - 08.2024
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained stock to meet expected customer demand.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Increased customer loyalty and retention.
- Increased applications for the Ulta Beauty Rewards Credit Card
Sous Chef
Eagles Landing Golf Club
08.2020 - 08.2023
- Supervised kitchen food preparation in demanding, high-volume environments
- Trained kitchen workers on culinary techniques
- Plated food according to restaurant artistic guidelines to promote attractive presentation
- Monitored food products, driving quality, freshness and integrity
- Conducted frequent line checks to keep food at proper temperatures in holding zones
- Trained and supervised line cooks to develop new skills and improve team performance
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Supervised food preparation staff to deliver high-quality results
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods
- Prepared variety of foods according to exact instructions and recipe specifications.
Early Childhood Special Education Paraprofessional
Fargo Public Schools
09.2023 - 05.2024
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Adapted equipment and technology, boosting student engagement and motivation.
- Provided individualized reading, writing and math instruction to support student development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Helped feeding and daily living skills to support physical and emotional well-being.
Starbucks Barista
Target
09.2022 - 05.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained calm demeanor during high-volume periods and special events
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Collected payments and provided accurate change
- Followed health, safety and sanitation guidelines to pass state inspections
- Memorized official and off-menu coffee and tea preparations.
Dance Instructor
Just For Kix
09.2018 - 05.2020
- Assessed dancer strengths and developed choreography to highlight talent
- Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace
- Maintained effective working relationships with staff members, students and parents
- Managed student behavior in classroom by establishing and enforcing rules and procedures
- Selected age-appropriate music and maintained up-to-date knowledge of students' favorite music to incorporate into lessons
- Planned choreography for group performances and recitals
- Upheld studio guidelines and legal requirements for dancer and staff protection.
Education
General Education Requirements -
Central Lakes College
Brainerd, MNBachelor of Science - Sociology And History
North Dakota State University
Fargo, ND12.2025
Skills
- Workflow Optimization
- Inventory Management
- Positive and Professional
- Group Teaching
- Lesson Preparation
- New Hire Training
- Exceptional Customer Service
- Schedule Coordination
- Visual Merchandising
- Behavioral plan management
- Progress Monitoring
Timeline
Aquatic Invasive Species Watercraft Inspector
Crow Wing County
05.2024 - 08.2024
Ulta Beauty Lead Cashier
Ulta Beauty Inc.
04.2024 - 08.2024
Early Childhood Special Education Paraprofessional
Fargo Public Schools
09.2023 - 05.2024
Starbucks Barista
Target
09.2022 - 05.2023
Sous Chef
Eagles Landing Golf Club
08.2020 - 08.2023
Dance Instructor
Just For Kix
09.2018 - 05.2020
General Education Requirements -
Central Lakes College
Bachelor of Science - Sociology And History
North Dakota State University
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