Sylvia Gomez
Hoboken,NJ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Whole Foods Market Inc
Jersey City, NJ
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Front End Supervisor
ShopRite
Hoboken, NJ
09.2020 - 05.2023
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Medical Assistant
Foot & Ankle Premier Specialists
Hoboken, NJ
02.2020 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Cashier
ShopRite
Hoboken, NJ
04.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
Front End Supervisor
Stop & Shop
Union, NJ
05.2017 - 03.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
No Degree - Nursing
Hudson County Community College
Jersey City, NJ06.2026
Medical Assistant Certificate - Medical Assisting
Berkeley College
Woodland Park, NJ05.2019
High School Diploma -
Hoboken High School
Hoboken, NJ06.2001
Skills
- Leadership
- Customer Service
- Interpersonal
- Communication
- Organizational
- Computer
- Bilingual (Spanish/English)
- POS Systems
- Insurance Verification
- Medical Terminology
- Patient Scheduling
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
- CET - EKG Technician
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Whole Foods Market Inc
10.2023 - Current
Front End Supervisor
ShopRite
09.2020 - 05.2023
Medical Assistant
Foot & Ankle Premier Specialists
02.2020 - 08.2020
Cashier
ShopRite
04.2019 - 01.2020
Front End Supervisor
Stop & Shop
05.2017 - 03.2019
No Degree - Nursing
Hudson County Community College
Medical Assistant Certificate - Medical Assisting
Berkeley College
High School Diploma -
Hoboken High School