Sylvia Grant
Lithonia,Georgia
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction. Proven ability to establish rapport with students, staff, faculty and visitors. Maintain records of budgets. Technology skills. Assist to complex\problem situation and coordinate daily work activities. Updates, Maintain inventory office supplies needed and scan documents.
Overview
36
36
years of professional experience
Work History
Front Office Assistant Secretary (RETIRED)
Dekalb County Schools
2015.02 - 2023.12
- Maintained student records including enrollment, withdrawal and transcript documentation
- Protect the security of information
- Provided customer service and supported administrative staff
- Scheduled meetings and other duties
Ticket Agent (retired)
Delta Air Lines Inc
1987.09 - 2008.09
- Answer customer telephone calls regarding flights and seats, making changes and selling tickets, respond to questions and concerns
- Upgrade service and discuss their accounts
- Excelled in cross-trained and provided back up for other agents
- Processed cash withdrawals, deposits, and selected internal and external account payment.
Education
Accounting
Southern University At New Orleans
New Orleans, LAIntroduction To Computers
Delgado Community College
New Orleans, LAGeneral Studies
Georgia Perimeter College
Decatur, GASkills
- Customer Service
- Telephone Skill
- Flexible
- Personable
- Filing
- Faxing
- Mailing
- Problem Solving
Timeline
Front Office Assistant Secretary (RETIRED)
Dekalb County Schools
2015.02 - 2023.12
Ticket Agent (retired)
Delta Air Lines Inc
1987.09 - 2008.09
Accounting
Southern University At New Orleans
Introduction To Computers
Delgado Community College
General Studies
Georgia Perimeter College
Similar Profiles
Salacia HaddenSalacia Hadden
LPN at Dekalb County SchoolsLPN at Dekalb County Schools
Lanla YillaLanla Yilla
Teacher in Science at Dekalb County SchoolsTeacher in Science at Dekalb County Schools
ANA FIGUEROAANA FIGUEROA
Maintenance Crew Member at Dekalb County SchoolsMaintenance Crew Member at Dekalb County Schools