Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Jeffers

Chester,VA

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 9 years of management performance.

Overview

10
10
years of professional experience

Work History

Area Manager II

Amazon
08.2022 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.

Transportation Area Manager II

Amazon
06.2014 - 07.2022
  • Perform leadership functions for the yard team, including regular 1:1 coaching and development sessions and directing the team as needed during the work day
  • Correspond with multiple shipping companies and their contacts including escalations
  • Conduct daily coordination with FC operations departments, transportation peers and carriers to ensure all trailers arrive and depart on time with zero defects
  • Maintain the accuracy and integrity of the FC trailer yard through meticulous attention to detail and daily yard audits
  • Consolidate information from different sources to determine daily trailer pool requirements and trailer flow in yard
  • Consolidate data from multiple data sources to generate daily reports to support business needs, use multiple carrier provided shipping software to ship and track packages
  • Escalate systematic and operational issues through case and ticket systems
  • Audit delivery and shipping documents as needed including seal inspection
  • Troubleshoot shipping problems and errors to resolution
  • Communicate well with peers, managers and outside carriers to coordinate activities according to needs
  • Comprehensive understanding of shipping requirements, rules and obligations by carrier, destination and package type
  • Ensure that all safety measures and precautions are in place and being used regarding the docks and trailers
  • Assist in off-site yard operations
  • Understand the shipping and truckload transportation process, well organized and detailed oriented with the ability to multi-task
  • Accurate, reliable and understand the importance of deadlines and work as required to satisfy deadlines
  • Proactive and work well with others

Transportation Specialist

Amazon
06.2014 - 07.2022
  • Correspond with carriers and demonstrate comprehensive understanding of shipping systems, requirements, rules, and obligations to support yard organization and minimize delays
  • Pull trailer pool daily to ensure all lanes are covered
  • Coordinate with carriers of non-essential trailers to maintain yard capacity
  • Conduct daily coordination with fulfillment center operations, transportation peers, and carriers to maintain a low late departure rate
  • Maintain accuracy and integrity of the trailer yard through meticulous attention to detail and daily yard audits
  • Regularly achieve a low defect rate of 98%
  • Consolidate data from YMS and SSP to mitigate miss-loads
  • Operate a spotter truck to move trailers between trailer yard and dock doors as well as logging all trailer moves to maintain accurate yard inventory
  • Perform weekly checks to maintain and verify spotter truck health

Process Assistant Tier Three

Amazon
06.2014 - 07.2022
  • Supervise 70+ associates off peak and up to 250 during peak
  • Manage performance through employee engagement and data analysis
  • Assisting the floor as an associate resource, training associates and verifying SOP compliance
  • Ensuring successful area performance through tracking, reporting, and feedback of associate performance
  • Review daily workflow forecasts to determine staffing and productivity requirements
  • Support all safety programs and OSHA compliance to ensure a safe work environment
  • Conduct accident investigations and root-cause analysis for work related injuries
  • Use PDCA to lead process improvement
  • Participate in and lead continuous improvement projects to effectively improve processes resulting in increased productivity and decreased cost
  • Attend production meetings and present GEMBA
  • Provide vacation coverage for vacations

Education

Certificate - Interpersonal Communications

NC A&T STATE UNIVERSITY
Greensboro, NC
01.1999

MAJOR - Business

WINSTON SALEM STATE UNIVERSITY
Winston Salem, NC
01.1998

College Transfer Courses -

HALIFAX COMMUNITY COLLEGE
Weldon, NC
01.1996

High School Diploma -

WELDON HIGH SCHOOL
Weldon, NC
01.1994

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development

Timeline

Area Manager II

Amazon
08.2022 - Current

Transportation Area Manager II

Amazon
06.2014 - 07.2022

Transportation Specialist

Amazon
06.2014 - 07.2022

Process Assistant Tier Three

Amazon
06.2014 - 07.2022

MAJOR - Business

WINSTON SALEM STATE UNIVERSITY

College Transfer Courses -

HALIFAX COMMUNITY COLLEGE

High School Diploma -

WELDON HIGH SCHOOL

Certificate - Interpersonal Communications

NC A&T STATE UNIVERSITY

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Sylvia Jeffers