Sylvia Johnson
Summary
Proven multitasker and customer service expert, I excel in high-pressure environments, ensuring customer satisfaction and safety. My work ethic and ability to upsell have consistently improved business outcomes.
Overview
6
6
years of professional experience
Work History
Bar Server
Wildhorse Casino
Pendleton, OR
04.2024 - 11.2024
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
Tire and Lube Technician
Hermiston CDJR
Hermiston, OR
07.2023 - 11.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
Cashier
Rocket Mart
Hermiston, OR
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Buffalo Wild Wings
Kennewick, WA
04.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Host
Nookie
Hermiston, OR
05.2021 - 02.2022
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Sandwich Artist
Quiznos
Hermiston, OR
08.2018 - 05.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
Education
GED -
Hermiston High School
Hermiston, OR06-2019
Skills
- Multitasking efficiency
- Customer service
- Critical thinking
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling and management
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Cash register systems
- Cleaning and sanitizing
Timeline
Bar Server
Wildhorse Casino
04.2024 - 11.2024
Tire and Lube Technician
Hermiston CDJR
07.2023 - 11.2023
Cashier
Rocket Mart
01.2023 - 07.2023
Cashier
Buffalo Wild Wings
04.2022 - 10.2022
Host
Nookie
05.2021 - 02.2022
Sandwich Artist
Quiznos
08.2018 - 05.2021
GED -
Hermiston High School
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