Sylvia Jones
San Antonio,TX
Summary
I'm Sylvia Jones, a Business Administration and Human Resource Management student with hands-on experience in customer service, team leadership, and operations. I've led cleaning teams, resolved client issues, and supported retail and healthcare environments. I'm adaptable, organized, and passionate about delivering results, learning, growing, and making the most of every opportunity.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
HEB
San Antonio, TX
07.2026 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed orders and transactions using point-of-sale systems, ensuring seamless customer experiences.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Managed high-volume call traffic while maintaining professionalism and composure in fast-paced environment.
Curbside Associate
HEB
San Antonio, Texas
08.2025 - 07.2026
- Customer service and guest relations
- Order picking and fulfillment
- Time management in fast-paced environment
- Attention to detail and order accuracy
- Handling online and mobile orders
- Inventory awareness and product location knowledge
- Multitasking under pressure
- Food safety and sanitation practices
- Technology and handheld device usage
- Ability to meet productivity goals
- Physical stamina and lifting capability
Customer Service
Vericast
San Antonio, TX
05.2025 - 06.2025
- Assist clients with enabling locked accounts
- Reset online and mobile banking passwords securely
- Help update/reset security questions and personal identification info.
- Follow strict authentication procedures to protect customer data
- Troubleshoot login issues, app errors, and device compatibility problems
- Assist with internal transfers and bill payments
Retail Associate (Apparel Department)
Walmart
San Antonio, TX
03.2025 - 05.2025
- Handle customer questions and complaints professionally
- Stock and replenish shelves and racks with clothing and accessories
- Promote current sales, markdowns, or clearance items
- Work with team leads and management to meet department goals
- Use handheld devices for inventory checks and price verification
- Receive and unpack apparel shipments
Customer Service Team Lead
Duster & Daisy Green Clean Service
Corpus Christi, TX
12.2024 - 03.2025
- Thoroughly clean and sanitize sinks, toilets, showers and kitchens in 48 houses per month
- Wipe down and dust fixtures, surfaces, baseboards and ceiling fans
- Maintain floors by vacuuming, mopping, scrubbing, and shampooing
- Restock cleaning supplies and equipment
- Develop innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels
- Improved employee productivity by providing ongoing training and support
- Managed customer expectations and provided clear explanations of services
Home Health Aid
Angels of God Home Health LLC
Corpus Christi, TX
02.2021 - 03.2024
- Guided clients with daily living activities enhancing independence and quality of life
- Maintained a clean and safe home environment for patients, reducing falls and accidents
- Performed laundry, grocery shopping, and other light housekeeping duties as instructed by client
- Gave emotional support to patients and families
Education
Associate of Arts - Business Administration
Del Mar College
Corpus ChristiBachelor of Arts - Human Resource Management
The University of Texas at San Antonio
San Antonio, TX09.2026
Skills
- Customer Relations
- Creative Problem Solving
- Team Leadership
- Communication
- Time Management
- Data Entry
- Organization
- Adaptability
- Teamwork
Timeline
Contact Center Representative
HEB
07.2026 - Current
Curbside Associate
HEB
08.2025 - 07.2026
Customer Service
Vericast
05.2025 - 06.2025
Retail Associate (Apparel Department)
Walmart
03.2025 - 05.2025
Customer Service Team Lead
Duster & Daisy Green Clean Service
12.2024 - 03.2025
Home Health Aid
Angels of God Home Health LLC
02.2021 - 03.2024
Associate of Arts - Business Administration
Del Mar College
Bachelor of Arts - Human Resource Management
The University of Texas at San Antonio