Call Center Agent
Sylvia Kane
Selma,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
5
5
Department Manager
20
20
Retail
2
2
Warehouse
3
3
Restaurant
Work History
Cashier
Specs
06.2023 - 11.2023
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Dietary Associate
Methodist Stone Oak Hospital
09.2019 - 09.2020
- Enhanced nutritional outcomes for patients through careful monitoring and adjusting of meal plans as needed.
- Ensured timely delivery of meals to patients, maintaining a high level of customer service and satisfaction.
- Prepared therapeutic diets for patients with various medical conditions, ensuring adherence to physician-prescribed guidelines while maintaining palatability and visual appeal.
Warehouse Order Selector
Amazon
09.2017 - 04.2018
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Enhanced warehouse efficiency through precise organization and effective space utilization for easy retrieval of items.
Call Center Representative
Marriott
05.2007 - 09.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
High School Diploma -
Emma Lee Broady Academy
San Antonio, TX08.2015
Skills
- Payment Processing
- Drawer Balancing
- POS Systems
- Account Updating
- Inbound Phone Calls
- Bagging and Packaging
- Fitting Room Oversight
- Cashier Oversight
- Belt Conveyors
- Customer Service Excellence
- POS Systems Operations
- Stocking and Replenishing
- Time Management Skills
Timeline
Cashier
Specs
06.2023 - 11.2023
Dietary Associate
Methodist Stone Oak Hospital
09.2019 - 09.2020
Warehouse Order Selector
Amazon
09.2017 - 04.2018
Call Center Representative
Marriott
05.2007 - 09.2017
High School Diploma -
Emma Lee Broady Academy
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