Sylvia Katsma
Manitowoc,WI
Summary
I have been in the food industry for quite some time. I am looking to branch out and try something new; I have lots of computer skills and also management skills. I'm a great team player and love working with others. I've worked in customer service for a long time, I love bringing smiles to those around me. In difficult situations I find myself to be able to adapt quickly and find a solution. Overall, I'm dedicated to helping others and do the best I can.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dietary Manager
North Shore Healthcare-Two Rivers, WI
Two Rivers, WI
02.2022 - Current
- Assisted in developing and implementing nutritional care plans for patients.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
- Provided training sessions for new employees on proper food handling techniques.
- Monitored patient progress and consulted with physicians regarding dietary modifications as necessary.
- Managed dietetic staff to ensure compliance with state regulations.
- Supervised cafeteria staff during mealtimes ensuring that all orders were prepared correctly.
- Investigated complaints from patients regarding their dining experience or nutritional needs.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Reviewed medical records for accurate documentation of nutritional assessments and interventions provided by the dietitian and nutritionist.
- Attended meetings with other healthcare professionals concerning nutrition-related topics.
- Maintained records of patient diets including any special requirements or restrictions.
- Fulfilled multiple duties by processing transactions, maintaining cleanliness and providing high levels of customer service.
- Worked with dietitians to set menus meeting overall patient needs, as well as implement specific dietary plans for individual patients.
- Complied with company protocols by maintaining sales floor and back stock inventory levels.
- Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
- Lots of computer skills! Managed the clinical side of dietary operations by conducting and completing dietary assessments for residents. Met with residents on a daily basis to ensure their satisfaction with the food provided.
- Conducted interviews and successfully recruited a skilled dietary staff
- Regularly assisted in foodservice operations, including both floor service and kitchen support.
- Resolved any issues or complaints from customers in a timely manner.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Implemented a system for tracking patient preferences, allergies, intolerances.
- Coordinated menus for special events in accordance with health department standards.
- Ensured accuracy of menu labeling information on all foods served in the facility.
- Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
Dietary Cook/Supervisor
North Shore Healthcare-Two Rivers, WI
Two Rivers, WI
09.2021 - Current
- Lots of similar duties to manager, but also cooked and did kitchen duties.
- Served food according to state standards, maintained clean and organized work areas.
- Supervised staff, did regular audits to ensure state policies were being followed.
- Prepared meals for patients according to dietary requirements and restrictions.
- Carried out recipe modifications requested by customers or dietitians.
- Communicated effectively with other staff members regarding dietary needs and requests.
- Educated staff on safe food handling practices and kitchen safety protocols.
- Ensured proper storage of prepared foods at appropriate temperatures.
- Organized food items, supplies and equipment needed for meal preparation.
- Monitored stock levels of food items, supplies and equipment used in meal preparation.
Direct Support Staff (DSS)
Homes for Independent Living-Manitowoc, WI
Manitowoc, WI
04.2021 - Current
- Managed client needs, completing necessary tasks and supporting goal achievement.
- Administered medications according to prescribed instructions from physician or nurse practitioner.
- Ensured that all services are provided in a safe environment free from abuse or neglect.
- Conducted household management tasks such as light housekeeping duties, meal preparation.
- Provided transportation for appointments when necessary using company vehicles or public transportation.
- Observed changes in behavior or condition of clients to report to supervisor or medical staff promptly.
- Developed positive relationships with clients by providing emotional support and guidance.
- Provided assistance to individuals with physical and mental disabilities in activities of daily living.
- Implemented behavioral interventions when appropriate following agency protocols.
- Supervised and monitored the safety of clients during recreational activities.
Quality Control Inspector
Riverside Foods-Two Rivers, WI
Two Rivers, WI
- Current
- Learned how to work in a fast-paced environment while serving as a quality control inspector. Demonstrated understanding of the standards products need to meet and implemented necessary actions to ensure compliance.
- Developed keen attention to detail and implemented double-checking strategy for increased accuracy.
- Tested finished goods prior to shipment according to established protocols.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Participated in internal and external audits to ensure compliance with applicable regulations.
Waitress
Kurtz-Two Rivers, WI
Two Rivers, WI
04.2019 - 01.2022
- Received consistent compliments from customers for exceptional customer service and strong work ethic. Handled financial transactions and processed electronic orders efficiently in a fast-paced work environment.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Production Worker
Northern Labs-Manitowoc, WI
Manitowoc, WI
02.2021 - 04.2021
- Cleaned up work area at end of shift to maintain safe working environment.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Ensured proper labeling of completed products before shipping out.
- Verified accuracy of finished products against work orders or blueprints.
- Communicated with team members regarding tasks assigned during shift.
- Assisted in setting up production lines for manufacturing processes.
Dietary Aide/Cook
Northland Lodge Assisted Living-Two Rivers, WI
Two Rivers, WI
11.2019 - 06.2020
- Checked temperatures of hot food before serving it to patients and residents.
- Observed special diets prescribed by physicians or nutritionists.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Stocked food and other supplies for main kitchen and units.
- Served specific meals to patients with special dietary needs.
- Followed dietary procedures in accordance with established policies.
Server/Cook
Port Sandy Bay-Two Rivers, WI
Two Rivers, WI
05.2016 - 01.2020
- Served as a productive member in the frozen pizza production line
- Provided efficient customer service by managing cash transactions and taking orders in a fast-paced setting.
- Took multiple food and drink orders at a time, keeping them all separate and accurate.
- Proactively pursued additional tasks beyond assigned role, trying to maintain a good work ethic.
Education
High school diploma -
Two Rivers High School
Two Rivers, WI01-2020
Business Management
LTC
Manitowoc, WIMedical Terminology & Anatomy
LTC
Manitowoc, WISkills
- Quality Control
- Quality Inspection
- Dietary Aide Experience
- Customer service
- Cash handling
- Typing
- Packaging
- Food Preparation
- English
- Serving
- Restaurant experience
- Food service
- Food safety
- Food industry
- Cooking
- Food handling
- Cash register
- Computer Skills
- Computer Literacy
- Collaboration and Teamwork
- Workflow Optimization
- Recordkeeping abilities
- Department Oversight
- Inventory Management
Certification
ServSafe
Affiliations
- National Junior Honors Society
- Student Leaders
- FACT
References
References available upon request.
Timeline
Dietary Manager
North Shore Healthcare-Two Rivers, WI
02.2022 - Current
Dietary Cook/Supervisor
North Shore Healthcare-Two Rivers, WI
09.2021 - Current
Direct Support Staff (DSS)
Homes for Independent Living-Manitowoc, WI
04.2021 - Current
Production Worker
Northern Labs-Manitowoc, WI
02.2021 - 04.2021
Dietary Aide/Cook
Northland Lodge Assisted Living-Two Rivers, WI
11.2019 - 06.2020
Waitress
Kurtz-Two Rivers, WI
04.2019 - 01.2022
Server/Cook
Port Sandy Bay-Two Rivers, WI
05.2016 - 01.2020
Quality Control Inspector
Riverside Foods-Two Rivers, WI
- Current
High school diploma -
Two Rivers High School
Business Management
LTC
Medical Terminology & Anatomy
LTC
ServSafe
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