SYLVIA LUNDY ROBINSON
Richmond,VA
Summary
Customer Service Professional experienced in resolving inquiries and enhancing client satisfaction. Managed high call volumes while adhering to policies and demonstrating adaptability. Delivered exceptional interpersonal skills and a strong work ethic, thriving in unsupervised environments and quickly mastering new challenges.
Overview
17
17
years of professional experience
Work History
Customer Service Technician
Insight Global
Richmond, VA
04.2025 - Current
- Assisted customers at front counter as scheduled, providing direct support and information.
- Assisted customers through ticketing system in Personal Property Tax Dept., ensuring accurate processing of inquiries.
- Researched DMV for necessary verifications to efficiently update customer accounts.
- Work closely with team members to meet or exceed goals.
Customer Service Representative
Maximus
Chester, VA
08.2011 - 03.2025
- Resolved customer inquiries and complaints, delivering effective solutions to enhance customer satisfaction.
- Answered inbound calls, greeting and assisting customers with various needs and inquiries to ensure a positive experience.
- Complete authorizations and adhere to disclosure policies before releasing claims and account information to the caller.
- Researched medicare system, providing accurate information to resolve issues and respond to inquiries for Medicare beneficiaries.
- Certified as a Tier 2 representative to assist callers with marketing misrepresentation and fraud calls.
- Maximus certification received to assist with Part A and Part B claims and durable medical equipment.
Customer Service Associate
America's Best Contact And Eyeglasses
Richmond, VA
02.2011 - 08.2011
- Processed incoming prescription eyewear orders efficiently, ensuring timely fulfillment for customer needs.
- Contacted customers to schedule pickup a pickup time.
- Supported inventory management by organizing stock and conducting counts.
- Answered incoming calls at the front desk.
- Maintained cleanliness and safety standards, contributing to a welcoming environment for all customers.
Insurance Agent
Monumental Life Insurance
Richmond, VA
09.2009 - 01.2011
- Sold various insurance products to individuals and businesses.
- Provided quality life check-ups and personal financial planning to customers to evaluate their investment needs.
- Maintained customer accounts and ensured sales standards by promptly posting deposits, supporting account accuracy and client satisfaction.
Education
High School -
John F. Kennedy High School
Richmond, VASkills
- Inbound call management
- Policy adherence
- Work prioritization
- Communication proficiency
- Communication effectiveness
- Verbal and written communication
- Calm under pressure
- Professionalism
Timeline
Customer Service Technician
Insight Global
04.2025 - Current
Customer Service Representative
Maximus
08.2011 - 03.2025
Customer Service Associate
America's Best Contact And Eyeglasses
02.2011 - 08.2011
Insurance Agent
Monumental Life Insurance
09.2009 - 01.2011
High School -
John F. Kennedy High School