Summary
Overview
Work History
Education
Shadowing Experience
Certification
Activities
Academic Projects
Timeline
Generic

Sylvia Mansour

Allen,TX

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Pharmacy Technician

Walmart Pharmacy
Plano, Texas
04.2021 - Current
  • Processed insurance claims, entered prescriptions, filled prescriptions, resolved issues concerning the patient's prescriptions, answered phone calls from patients, certified in giving immunizations, and called insurance companies
  • Utilized pharmacy software to process insurance claims and provided the best possible care to our patients
  • Delegated tasks to other technicians to maximize time efficiency
  • Communicated with interdisciplinary team members such as the pharmacist and the prescribing physician to guarantee the patient receives the correct medication
  • Provided excellent service to customers, either through the phone or in person.

Closing Manager

Bare + Beauty
Allen, Texas
  • Managed associates on meeting daily, quarterly, and yearly sales through comparing data of the previous years
  • Effective customer service and recommended products
  • Provided personalized makeup consultations to customers satisfaction
  • Managed store opening and closing procedures ensuring smooth operations and security compliance
  • Oversaw cash handling and financial transactions with precision
  • Maintained cleanliness and organized inventory to uphold brand standards.
  • Empowered customers through makeup applications and skincare education, fostering self-confidence.
  • Exceeded sales goals consistently, driving revenue growth
  • Expanded skincare and product knowledge through continuous education
  • Collaborated with management in strategic planning, conducted meetings to discuss performance, and communicated effectively with regional managers
  • Created compelling advertisements and promotional materials, boosting customer traffic
  • Mentored team members, set daily goals, and cultivated a supportive work environment.

Shift Supervisor

Versona
Allen, Texas
  • Handled shoplifting incidents and managed challenging customer interactions with professionalism and adherence to store policies
  • Communicated effectively with HR employees to address performance issues and improve standards
  • Managed shifts to ensure smooth store operations and exceptional customer service
  • Assisted customers in finding outfits, enhancing shopping experiences and sales
  • Participated in shoplifting investigations and collaborated with management and law enforcement
  • Oversaw a large store and maintained extensive clothing inventory
  • Managed cash handling, maintained store cleanliness, and ensured accurate inventory management
  • Led team efforts to achieve daily goals and fostered strong employee communication
  • Handled garment care tasks and efficiently managed returns and exchanges to uphold customer satisfaction and store policies.

Education

Bachelor of Science - Pre-PT Kinesiology

TEXAS WOMENS UNIVERSITY
Denton, Texas
06-2023

High School Diploma -

ALLEN HIGH SCHOOL
Allen, Texas
06-2018

Associate of Science -

COLLIN COLLEGE
Plano, Texas

Shadowing Experience

Achieve Physical Therapy & Performance Volunteer - Allen, TX 

 80 Hours, June 2021 - December 2021

  • Observed three licensed physical therapists in a skilled facility.
  • streamlines patient services by maintaining the cleanliness of the clinic and the equipment.

Athletic Advantage Physical Therapy Tech - Allen, Texas

 200+ Hours, 11/2023 - Present 

  • Administered red light therapy to patients reducing inflammation, pain, and repairing tissues.
  • Preformed cupping therapy to promote blood flow and reduce inflammation. Demonstrated exercises to patients, used a massage gun to relieve stiff and tense muscle and promote recovery in patients.
  • Provided emotional support and reassurance to patients who are unfamiliar to dry needling creating a more comfortable atmosphere.

Cardiac Rehab Intern at Medical City Plano - Plano, Texas

350  Hours, June 2023 - August 2023

  • Took patients' blood pressures and made sure it remained in normal limits.
  • Able to place lead electrodes on patients.
  • Provide reassurance, encouragement, and emotional support.
  • Demonstrated new patients' orientation on equipment exercises and stretches.
  • Presented education classes to the patients.
  • Cleaned equipment and supervised the facility to make sure its running smoothly
  • Filed office paperwork after each patients visit.

Assistant to Doctor of Osteopathic Medicine at Highgate Senior Living - Flagstaff, AZ

20 hours - October - November 2023

  • Checked vitals such as blood pressure, heart rate, and blood oxygen.
  • Completed patients charting and record- keeping.
  • Participated in patients examinations under supervision.
  • Provided emotional and spiritual support and overall well-being to patients.
  • Observed and learned about approaches and techniques for various patients.

Certification

  • Pharmacy Technician Certification June 2024 - June 2026
  • First Aid Certification February 2023 - February 2025
  • CPR/AED Certification January 2023 - January 2025
  • Google Project Management: by Google on Coursera July 2024
  • Conversational Arabic 20 years
  • Intermediate French 4 years

Activities

  • Physical Therapy Club
  • Kinesiology Club
  • Orthodox Christian Campus Ministries
  • Feed My Starving Children
  • St. Philopateer Sunday School Teacher

Academic Projects

Adapted Physical Activity

  • Extensive experience in designing and implementing adapted physical activity programs in diverse environments, including motor, sport, fitness, and aquatic settings, to support the needs of children and youth with disabilities.
  • Proficient in conducting assessments and developing individualized physical activity programs and lesson plans to address specific needs and goals.
  • Skilled in fostering collaboration among parents, educators, and therapists, to ensure the success of program implementation.
  • Demonstrated ability to apply a person-centered approach to programming, promoting autonomy, and self-determination among participants.
  • Design pool and gym progressive activity plans for a child with autism strengthening his motor function skills. Providing emotional support to a child with their fear of water and strengthening their ability to swim.

Exercise Test and Prescription 

  • Enhancing careers in cardiac rehabilitation or corporate fitness, with a focus on designing and implementing programs for diverse populations, including normal, healthy individuals, and special populations with a range of abilities and disabilities.
  • Experienced in laboratory techniques for exercise testing, with a proven track record of conducting and supervising exercise testing procedures.
  • Using ACSM Certified Exercise Physiologist skills and abilities, including knowledge of exercise prescription, electrocardiographic interpretation, and measurement of key physiological markers.
  • Committed to continuous learning and professional development to stay abreast of the latest trends and best practices in the field.

Advanced Exercise Physiology

  • Able to place electrodes, measure heart rate and blood pressure on an Alter-G treadmill and aquatic treadmill
  • Experience in conducting and administering graded exercise tests, interpreting results, and prescribing tailored exercise programs.
  • Proficient in electrocardiographic interpretation and skilled in the measurement of lactic acid, hematocrit, and hemoglobin levels both at rest and during exercise.

Timeline

Lead Pharmacy Technician

Walmart Pharmacy
04.2021 - Current

Closing Manager

Bare + Beauty

Shift Supervisor

Versona

Bachelor of Science - Pre-PT Kinesiology

TEXAS WOMENS UNIVERSITY

High School Diploma -

ALLEN HIGH SCHOOL

Associate of Science -

COLLIN COLLEGE
Sylvia Mansour