Sylvia Mendoza
Whittier,AK
Summary
Dynamic customer service professional with a proven track record at May Goods, excelling in customer engagement and effective listening. Skilled in critical thinking and data entry, I have successfully resolved complaints, enhancing customer loyalty and satisfaction. Committed to fostering positive relationships and improving operational performance through proactive problem-solving.
Diligent [Desired Position] with solid background in providing attentive care to children of various ages. Skilled in creating engaging activities and ensuring safe and nurturing environment. Demonstrated ability to communicate effectively with both children and parents, and manage daily routines efficiently.
Experienced with maintaining safe and nurturing environment for children. Utilizes creativity and patience to engage children in educational and fun activities. Track record of effective communication with parents to ensure satisfaction and trust.
Overview
45
45
years of professional experience
Work History
Customer Service Representative
May Goods
06.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Center Manager
Advance America
09.2013 - 02.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Identify opportunities and train employees to improve services and operating performance.
- Apply expanded knowledge and use of multiple operational reports to route out and solve operational opportunities.
- Provide regular communications to DDO.
- Opening new accounts.
- Collection calls.
- End of day paperwork including deposits.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
Teacher's Assistant
YMCA
09.2010 - 05.2013
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Transportation of students to and from school.
Home Care Provider
County Of Los Angeles - Department Of Public Social Services
06.1985 - 11.1993
- Assisted grandparent with personal requirements for housekeeping and grooming assistance.
- Assisted with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided assistance in completing daily tasks, reducing daily burden on family members.
Teachers Assistant
LAUSD School District
06.1980 - 09.1985
- Prepared meals and snacks, including those for children with food allergies.
- Created age-appropriate lesson plans.
- Noted any behavior issues and discussed with parents.
- Activities with children and assisted with nap time.
- Monitored playtime among children, engaging with them in imaginative play.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
Education
Associate of Arts - Basic
Rio Hondo College
Whittier, CA06-1983
Skills
- Customer engagement
- Effective listening skills
- Critical thinking
- Data entry
- Customer relations
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
May Goods
06.2023 - Current
Assistant Center Manager
Advance America
09.2013 - 02.2023
Teacher's Assistant
YMCA
09.2010 - 05.2013
Home Care Provider
County Of Los Angeles - Department Of Public Social Services
06.1985 - 11.1993
Teachers Assistant
LAUSD School District
06.1980 - 09.1985
Associate of Arts - Basic
Rio Hondo College
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