Sylvia Montaldo
Phoenix,AZ
Summary
Professional leader with background in managing operational workflows and leading teams effectively. Ability to handle multiple tasks efficiently in fast-paced environments. Recognized for taking proactive approach in identifying and addressing issues. Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities and ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proven ability in maintaining high productivity levels and resolving conflicts promptly. Utilizes effective conflict resolution and strategic planning to maintain a positive work environment. Dedicated to providing high standards of service and creating a welcoming environment for guests. Efficient supervision aiming to increase company value through excellent leadership.
Overview
8
8
years of professional experience
Work History
Players Club Shift Supervisor
Tohono O'odham Enterprise
Glendale, AZ
01.2020 - 02.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated scheduling to optimize workforce efficiency during peak hours.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Monitored inventory levels, facilitating timely replenishment of supplies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular performance evaluations, fostering team development and accountability.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with other leaders and executives to direct workflow and support operations.
Starbucks Store Manager
Aramark
Phoenix, AZ
03.2018 - 01.2020
- Led daily store operations, ensuring optimal inventory levels and customer satisfaction.
- Trained and mentored team members on sales techniques and customer service standards.
- Developed staff schedules, optimizing labor costs while maintaining service quality.
- Conducted regular performance evaluations, fostering professional growth among team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Money Room Attendant
Aramark
Phoenix, AZ
01.2017 - 03.2018
- Conducted regular audits of cash drawers to ensure financial integrity.
- Reduced discrepancies in cash counts by implementing thorough training sessions for new staff members on proper cash handling techniques.
- Provided exceptional customer service when interacting with clients who required assistance while utilizing money room services or facilities during business hours.
- Optimized the sorting process for bills and coins, resulting in faster turnaround times for cash deposits.
- Exhibited excellent problem-solving skills when faced with unexpected challenges, developing and implementing effective solutions to maintain smooth operations.
- Organized and managed daily cash flow by accurately recording all transactions in a timely manner, minimizing any discrepancies or delays in the reconciliation process.
- Increased efficiency within the department through continuous process improvement initiatives aimed at reducing manual tasks and automating routine processes where possible.
- Ensured the safe storage of large sums of cash by adhering to strict security protocols, mitigating risks associated with theft or loss of company assets.
- Maintained high levels of accuracy and attention to detail, minimizing errors in daily cash reconciliations.
- Developed strong relationships with banking partners to ensure timely processing of deposits and withdrawals, enhancing overall financial operations.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Sorted and counted coin and currency to make change for associates.
- Trained new employees on proper cash routines, procedures, and requirements.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
- Investigated and resolved inquiries with billing and invoicing.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
- Operated computers programmed with accounting software to record, store and analyze information.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Education
GED -
AWC Career Center
Yuma, AZ05.2001
Skills
- Customer-oriented
- Training and mentoring
- Safety processes and procedures
- Operations management
- Shift reporting
- Schedule management
- Policy and procedure enforcement
- Inventory management
- Positive attitude
- Continuous improvement
- Verbal and written communication
- Strategic thinking
- Role modeling
- Team leadership
- Creative problem solving
- Goal setting and tracking
- Staff training and development
- Customer service management
- Complaint resolution
Timeline
Players Club Shift Supervisor
Tohono O'odham Enterprise
01.2020 - 02.2025
Starbucks Store Manager
Aramark
03.2018 - 01.2020
Money Room Attendant
Aramark
01.2017 - 03.2018
GED -
AWC Career Center