Sylvia Munoz
Las Vegas,NM
Summary
Adept Office Manager with a proven track record at Cortez Propane, enhancing office efficiency and mastering document management through robust organizational skills. Excelled in customer service and conflict resolution, ensuring smooth operations and team cohesion. Skilled in leveraging both machine learning and communication abilities to drive innovative solutions and improve team productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Cortez Propane
Las Vegas , NM
02.2025 - Current
- Interpreted and communicated work procedures and company policies to staff.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Maintained filing system for records, correspondence and other documents.
- Coded and entered daily invoices with in-house accounting software.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed files and records to obtain information and respond to requests.
Associate
Allsups Convience Store
Carlsbad, NM
03.2024 - 02.2025
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Organized store by returning merchandise to proper areas and restocked displays.
House Keeper
Clear Sky RV Park
Carlsbad , NM
06.2020 - 06.2024
- Inspected furniture for damage or stains in between guest stays.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Followed safety procedures when handling hazardous materials.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Education
Some College (No Degree) - Computer and Information Sciences
Rio Solado
PhoenixSkills
- Office administration
- Document management
- Customer service
- Time management
- Communication skills
- Conflict resolution
- Scheduling and calendar management
- Machine learning
- Teamwork
- Bilingual or multilingual
Affiliations
- Working on vehicles.
- Spending time with family.
Accomplishments
- Cosmetology Award
- Graduating IOP and women's recovery.
- Completed parole and probation.
- Became women's mentor.
Certification
- Women's recovery
- Cosmetology Certificate
- Mentoring Certificate
Languages
Spanish
Native/ Bilingual
References
- Debbie - (575) 499-5866
- Nathan Vorse - (575) 499-7333
- Alexis Martinez - (505) 617-5495
Timeline
Office Manager
Cortez Propane
02.2025 - Current
Associate
Allsups Convience Store
03.2024 - 02.2025
House Keeper
Clear Sky RV Park
06.2020 - 06.2024
Some College (No Degree) - Computer and Information Sciences
Rio Solado