SYLVIA NEELEY
Smyrna,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
OWNER
The Green Basket Cleaning & Home Organization LLC
Peachtree Corners, GA
10.2025 - Current
- Established client scheduling and billing processes, enhancing management of recurring bookings and payments.
- Resolved scheduling conflicts and urgent requests to preserve client retention and service continuity.
- Cultivated welcoming atmosphere for clients, fostering trust and rapport that encouraged repeat business and positive referrals.
- Performed deep-cleaning and organization for homes, producing measurable improvements in client satisfaction.
- Maintained inventory of cleaning supplies, minimizing waste through targeted purchases.
BARTENDER / SERVER / SHIFT MANAGER
Universal Joint
Lawrenceville, GA
06.2020 - 05.2024
- Upsold premium brands to elevate customer experience, resulting in noticeable gains in overall sales and customer satisfaction.
- Prepared cocktails and nonalcoholic beverages to improve service speed and meet customer expectations.
- Managed bar inventory and ordering to maintain stock levels and reduce waste with measurable results.
- Led team in optimizing service workflows, increasing table turnover and enhancing dining experience for guests.
- Trained new staff on company policies and best practices, enhancing service quality and team cohesion.
- Balanced daily registers and generated sales reports to inform management decisions.
- Analyzed sales patterns to adjust inventory orders, leading to substantial improvements in product availability and customer satisfaction.
DOCUMENT SPECIALIST
SinglePoint Acquisitions Group
Duluth, GA
07.2019 - 06.2020
- Streamlined document flow through effective organization, planning, and multitasking to support project timelines.
- Organized and prepared documents for scanning and indexing into the document management system, enhancing retrieval efficiency.
- Prepared survey and acquisition documentation.
- Provided agents with acquisition documentation.
- Researched courthouse records and online deeds to compile accurate property information for acquisition processes.
- Prepared line list from beginning to end of construction.
- Worked alongside the administrator with payroll, approved timesheets, invoiced subcontractors.
CATERING SERVER
Eagles Landing Cafe and Grill
Lawrenceville, GA
03.2018 - 06.2019
- Provided excellent customer service throughout the duration of an event.
- Served food and beverages to guests at various events, maintaining high standards of professionalism.
- Collaborated with staff to coordinate and execute assigned duties for each catered event, enhancing overall service delivery.
- Communicated with co-workers to streamline operations during events, ensuring seamless guest experiences.
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards.
- Loaded and unloaded catering supplies and food into and from delivery vans at event locations.
- Processed payments and invoices for catering services, ensuring accuracy and timeliness.
- Managed inventory of catering supplies and placed timely orders to align with event requirements.
Education
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UT02-2027
Skills
- Basic accounting, Suggestive Selling (Skillful), Point of sale systems (Expert), Problem-Solving (Experienced), Time Management (Expert), Invoicing support (Experienced), File Management (Expert), Recordkeeping skills, Spreadsheet Management, Payroll and benefits administration (Experienced), Customer Service (Experienced), Inventory Management, Organizational Skills (Expert), Sales Analysis, Document Preparation, Workflow Optimization, Team Leadership (Experienced)
Timeline
OWNER
The Green Basket Cleaning & Home Organization LLC
10.2025 - Current
BARTENDER / SERVER / SHIFT MANAGER
Universal Joint
06.2020 - 05.2024
DOCUMENT SPECIALIST
SinglePoint Acquisitions Group
07.2019 - 06.2020
CATERING SERVER
Eagles Landing Cafe and Grill
03.2018 - 06.2019
Bachelor of Science - Health And Human Services
Western Governors University