Sylvia Raum
Grand Junction,CO
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Business Owner
Medrx Corp
08.1997 - Current
- Prescription Card Distributor
- Handle 90+ calls daily with duties including signing up new customers, retrieving customer data, presenting relevant product information
- Received 95 -100% customer service satisfaction
- Suggested new tactics to persuade canceled customers to keep our pharmacy cards over others
- Ensure the proper mailing of prescription cards to clients with utmost urgency for their benefit.
Receptionist / Bookkeeper
Albright, Persing and Associates, Ltd
Reno, NV
05.1994 - 07.1997
- Greeting Clients and directing them to the proper department or Accountant
- Ledger Keeping for two clients keeping their books updated with inflow and outflow
- Help out with overflow of accounting/bookkeeping work
- Special projects for the boss and making spreadsheets on Excel or Quatro Pro
- Inputting data into a software called AccPac
- Finalizing financial reports by putting together the information Accountants provide and then adding a final letter that gets mailed to the client
Education
A Few Computer Courses And Medical Office -
Truckee Meadows Community College
Skills
- Excellent Customer Service
- Sales Expertise
- Management
- Complaint Resolution
- Credit card processing
- Microsoft Word
- Microsoft Excel
- 10 key by touch
- Bilingual / Spanish
- Bookkeeping
Certification
Medical Office
TMCC - 1997
Timeline
Business Owner
Medrx Corp
08.1997 - Current
Receptionist / Bookkeeper
Albright, Persing and Associates, Ltd
05.1994 - 07.1997
A Few Computer Courses And Medical Office -
Truckee Meadows Community College