Sylvia Regina Ferreira Sardinha

To obtain a housekeeping Director or Manager, to deliver exceptional guest service and increase financial profitability.

Highly energetic and motivated professional with 20 years extensive management Housekeeping experience. Demonstrated leadership with ability to consistently exceed goals. Positive approach, able to go above and beyond for cleanliness and organization of premises. Expert in provision of housekeeping services in accordance with the procedures and protocols of the establishment. Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with a team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

• Excellent guest relations acumen
• Exceptional communication skill
• Professional demeanor
• Ability to set a positive example for staff
• Strong knowledge of improving service performing

• Over 20 years extensive experience in management housekeeping department
• Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions
• Demonstrated ability to hire, train, supervise, coach and counsel associates
• Hands on experience in managing daily systems use and management, cost control and overall productivity
• In depth knowledge of assisting in monitoring team members performance and working towards further development
• Demonstrates a high degree of financial acumen as it relates to community operations; works to meet or exceed budgeted revenue and profitability; and proactively creates plans to overcome unanticipated expenses or revenue shortfalls. Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations.
• Drives sales and marketing efforts in collaboration with community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships. Identifies trends and implements approved sales and marketing activities and strategies to maximize revenue (RevPAR).