Dynamic leader with proven expertise in operations management and problem-solving abilities, honed across roles including Owner/Operator at Two Ladies an A Hammer Llc. Excelled in enhancing customer relations and streamlining processes for efficiency, achieving significant cost reductions. Skilled in conflict resolution and client relations, consistently ensuring high-quality service delivery and customer satisfaction.
Hi, I’m
Sylvia Reyes
Reno,United States
Summary
Overview
29
years of professional experience
Work History
Two Ladies an A Hammer Llc
Owner/Operator
09.2021 - 01.2024
Job overview
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
A Bigger Deal
Front Office Manager
01.2020 - 09.2021
Job overview
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Arcon of Nevada
Labor Foreman
06.1995 - 01.2006
Job overview
- Worked alongside team to accomplish work goals according to schedule.
- Increased crew efficiency by implementing streamlined work processes and optimizing task delegation.
- Collaborated with project managers to develop detailed work plans that aligned with overall project goals.
- Controlled traffic around and in work areas.
- Increased overall job site organization through careful planning of material deliveries and storage areas, reducing wasted time spent searching for necessary supplies.
- Implemented cost-effective solutions to address challenges faced during construction projects without compromising quality or safety measures.
Education
Kaplan Career Institute - BostonBoston, MA
from Addiction Counseling
University Overview
I was married during the first semester and missed to many courses
So I decided to wait till a later date to go back
Clark County Community CollegeLas Vegas, NV
Associate Degree In Nursing from Nursing
University Overview
I was injured and could not attend my courses
So I had to drop my schooling
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Complaint Handling
- Payment Processing
- Client Relations
Accomplishments
Accomplishments
I've owned and operated my own business, while at the same time I've become an advocate for the homeless. Providing meals and clothes as well as helping in any way I can. I also advocate for prisoners, assisting them upon release to obtain all necessary documents to help them succeed. I'm associated with Faces of Success Radio and am mentored by pearl Johnson The owner of the radio station.
Timeline
Owner/Operator
Two Ladies an A Hammer Llc
09.2021 - 01.2024
Front Office Manager
A Bigger Deal
01.2020 - 09.2021
Labor Foreman
Arcon of Nevada
06.1995 - 01.2006
Kaplan Career Institute - Boston
from Addiction Counseling
Clark County Community College
Associate Degree In Nursing from Nursing
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