Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sylvia Scales

Summary

Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Research Customer Care Specialist

JPMorgan Chase
06.2008 - 05.2020
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Directed customers to appropriate departments for additional support.
  • Identified customer issues with products or services, investigated causes and initiated resolutions.

Education

High School Diploma -

West High School
Columbus, OH
06.1977

Skills

  • Workload Planning
  • Contract Negotiation Expertise
  • Client Rapport-Building
  • Online Chat
  • Customer Service Excellence
  • Senior Leadership Support
  • Quality Assurance
  • Training and Development
  • High-Volume Environments

Timeline

Research Customer Care Specialist

JPMorgan Chase
06.2008 - 05.2020

High School Diploma -

West High School

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