Sylvia Smith
Batavia,NY
Summary
Committed leader known for strong communication skills and a focus on customer satisfaction. Experience in resolving conflicts and implementing best practices to foster a productive work environment while maintaining safety standards.
Overview
14
14
years of professional experience
Work History
Part Line Lead
Carvana
Akron, NY
02.2024 - 02.2026
- Supervised vehicle inspection and preparation, ensuring compliance with company protocols.
- Trained new team members on safety protocols and workflow procedures.
- Ensured compliance with company standards during vehicle handling tasks.
- Monitored inventory levels of supplies and equipment to ensure uninterrupted workflow.
- Resolved operational issues by facilitating effective communication among team members.
- Implemented best practices for maintaining a safe working environment.
- Led and influenced team members through actions and expectations to meet improvement goals.
- Trained new line leads and production workers to enhance team capabilities.
- Provided guidance to team members on safety protocols and quality standards.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Communicated issues to supervisors promptly to maintain operational efficiency during shifts.
- Resolved conflicts between employees or departments in a timely manner.
- Coordinated with other departments to ensure smooth operation of the assembly line.
- Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.
- Interacted with professionals at the end of shifts to provide details on all uncompleted tasks.
- Conducted performance evaluations for line workers, providing constructive feedback and setting goals.
- Coordinated with quality assurance teams to verify product compliance with standards.
- Supervised daily line operations to ensure production targets were met or exceeded.
- Ensured compliance with health and safety regulations to maintain a safe work environment.
- Managed shift handover reports to ensure seamless transitions and continuity in production.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Collaborated with team members to align daily tasks with overall production objectives. by rotating production lines and daily duties to meet demand.
Store Manager
Mr. Tire Auto Service Centers
Depew, NY
01.2020 - 02.2024
- Managed daily store operations to streamline workflow and enhance efficiency.
- Trained and supervised staff on customer service best practices to improve service quality.
- Oversaw inventory management and coordinated stock replenishment to minimize loss.
- Implemented promotional strategies to increase service visibility and drive sales.
- Maintained compliance with safety regulations and company policies throughout store operations.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Analyzed store performance data to identify opportunities for operational improvements.
- Developed weekly staff schedules to balance labor needs and ensure adequate coverage.
Academy Department Manager
Walmart
Batavia, New York
07.2017 - 10.2019
- Managed curriculum development for various academic programs and initiatives.
- Facilitated communication between departments to promote collaborative learning environments.
- Evaluated program effectiveness by analyzing feedback from students and staff.
- Developed and implemented strategic plans that increased student engagement in academic activities.
- Coordinated with departments to develop and implement strategies enhancing workflow efficiency.
- Provided direct support to in-training department managers, enhancing their understanding of business operations. to enhance their understanding of business operations and reporting standards.
- Mentored trainees to build confidence in team management, sales and merchandising.
- Provided guidance and mentorship to staff members on a regular basis.
- Monitored and assessed department managers' progress on training objectives, tailoring techniques to elevate their capabilities.
- Trained department managers on customer engagement strategies and methods for increasing sales.
- Ensured compliance with all applicable safety regulations in accordance with local, state, federal requirements.
- Maintained up-to-date knowledge of industry trends, best practices, regulations, laws, and standards related to the academy department.
- Identified opportunities for process improvements within the academy department.
- Assessed existing systems in the academy department and proposed improvements.
- Coordinated activities for department managers to role play real-world scenarios involving employees and customers.
- Taught department managers how to evaluate, lead and motivate team members and achieve stellar performance.
- Conducted performance reviews of existing staff members to identify areas of improvement.
- Monitored student progress and assisted students and teachers with resolving problems.
- Implemented policies, procedures and programs to carry out educational standards and goals.
Store Manager
Radio Shack
Brockport, NY
07.2012 - 05.2017
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established customer service standards, ensuring staff compliance to enhance customer experience.
- Resolved customer complaints in a timely manner.
- Developed and implemented strategies that enhanced customer satisfaction and built loyalty.
- Developed strategies to maximize sales and profitability.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff in customer service best practices.
- Oversaw inventory management and coordinated stock replenishment efforts.
- Implemented promotional strategies to enhance service visibility and sales.
- Maintained compliance with safety regulations and company policies.
- Resolved customer inquiries and addressed service-related issues effectively.
- Analyzed store performance data to identify improvement opportunities.
- Designed employee schedules to enhance operational efficiency.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory through cycle counts and audits to control shrinkage and ensure product availability.
- Updated store signage and displays to enhance visibility.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Executed targeted business strategies to capture new markets and drive revenue growth.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented campaigns and promotions to help with developing goods and services.
Education
GED -
Genesee Valley BOCES
Batavia, NY07-2001
Some College (No Degree) - Human Services
Genesee Community College
BataviaSkills
- Inventory management
- Safety compliance
- Team leadership
- Staff training
- Team Training
- Performance evaluation
- Employee engagement
- Workload prioritization
- Effective communication
Accomplishments
Ignite Award
References
References available upon request.
Timeline
Part Line Lead
Carvana
02.2024 - 02.2026
Store Manager
Mr. Tire Auto Service Centers
01.2020 - 02.2024
Academy Department Manager
Walmart
07.2017 - 10.2019
Store Manager
Radio Shack
07.2012 - 05.2017
GED -
Genesee Valley BOCES
Some College (No Degree) - Human Services
Genesee Community College