SYLVIA TORRES
Fairlawn,OH
Summary
With a proven track record at Flexjet, I excel in fast-paced environments, demonstrating strong communication skills and meticulous attention to detail. My experience spans aviation safety, guest service expertise, and proficient use of Microsoft Word, ensuring operational excellence and high standards of professionalism. Achieved significant customer satisfaction by adeptly handling multiple tasks and resolving complex issues.
Overview
6
6
years of professional experience
Work History
Flight Tracking Specialists
Flexjet
Richmond Heights, OH
05.2023 - Current
- Excelled under fast-paced conditions while accommodating evolving operational priorities.
- Demonstrated meticulous attention to detail
- oral/written communication and problem resolving skills
- Maintained high professionalism while handling multiple real-time situations in fast-paced environment.
- Familiarity with core job competencies including weather & ATC.
- Maintain high standards of personal and professional conduct.
Customer service representative
Avflight CAK
08.2022 - Current
- Developed strong communication abilities specific to the aviation industry.
- Coordinated flight schedules and collected payment for services and fuel.
- Managed 2 phone lines and facilitated over 50 calls a day,
- Executed administrative tasks and data management efficiently using Microsoft Excel.
- Smoothly managed the day-to-day front desk operations for a busy private FBO.
- Scheduling rental cars and hotel reservations
Cross utilized agent
United Airlines / Unifi
04.2022 - 08.2022
- Implemented measures to enhance plane and customer safety.
- Facilitated onboard and departure processes for upwards of 70 airline guests.
- Kept all FAA guidelines and standards
- Operated various heavy machinery vehicles.
- Provided kind greetings to passengers during boarding and deplaning.
Breakfast attendant/ Front desk associate
Hampton inn
08.2021 - 03.2021
- Welcomed 40-60 guests daily and handled check-ins, check-outs, and payments efficiently
- Followed all safety protocols set forth by the restaurant's health department regulations.
- Assisted in planning and executing special events or holiday breakfast services.
- Trained new staff on breakfast service procedures and customer service standards.
Waitress
Romas pizzeria
04.2019 - 12.2020
- Served multiple daily meals to a minimum of 30 guests per shift at an independent eatery.
- Mastered details of an evolving menu with over 20 items and specials to deliver personalized recommendations.
- Achieved total customer satisfaction by resolving conflicts.
- Ensured strict adherence to Covid-19 protocols for customer safety.
Education
High School Graduate -
Mogadore High School
01.2021
Cosmetology Diploma -
Maplewood Career Center
01.2021
Skills
- Microsoft Word Proficiency
- Hospitality Experience
- Guest Service Expertise
- Aviation experience
- Expertise in Airport Safety Standards
- Strong communication skills
- excel experience
- multitasking
Timeline
Flight Tracking Specialists
Flexjet
05.2023 - Current
Customer service representative
Avflight CAK
08.2022 - Current
Cross utilized agent
United Airlines / Unifi
04.2022 - 08.2022
Breakfast attendant/ Front desk associate
Hampton inn
08.2021 - 03.2021
Waitress
Romas pizzeria
04.2019 - 12.2020
High School Graduate -
Mogadore High School
Cosmetology Diploma -
Maplewood Career Center
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