Sylvia Yang
West Jordan,UT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals
Overview
10
10
years of professional experience
Work History
Sales Associate/Retail Keyholder
Kiehl's
Murray, Utah
02.2024 - 03.2025
- Assisted customers in selecting products aligned with their skincare needs.
- Educated clients on product ingredients and application techniques for optimal results.
- Maintained cleanliness and organization of the store to enhance customer experience.
- Collaborated with team members to achieve daily sales goals and improve service.
- Participated in product training sessions to stay updated on new offerings and trends.
- Helped customers find specific products, answered questions, and offered product advice.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Fraud Prevention Analyst
Walmart.com
Draper, Utah
04.2017 - 12.2023
- Analyzed transaction data for suspicious activity and patterns.
- Monitored customer accounts for unusual transactions and risks.
- Prepared reports on emerging fraud trends and prevention strategies.
- Reviewed customer complaints related to suspected fraudulent activities.
- Provided feedback on operational processes that could be improved upon in order to reduce losses due to fraud.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
Loan Processor
Dollar Loan Center
Provo, Utah
09.2015 - 03.2017
- Reviewed loan applications for completeness and accuracy.
- Coordinated with clients to gather required documentation.
- Communicated with underwriters regarding loan approval status.
- Prepared closing documents for finalized loan transactions.
- Assisted team members in resolving client inquiries effectively.
- Ensured compliance with federal regulations and company policies.
- Submitted loan applications to underwriting department for review and approval process.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
Education
High School Diploma -
Hillcrest Highschool
Midvale01-2015
Some College (No Degree) -
Utah Valley University
Orem, UTSkills
- Visual merchandising
- Customer service
- Sales strategy
- Problem-solving skills
- Multi-tasking strength
- Fraud detection
- Compliance oversight
- Documentation accuracy
- Time management
- Team collaboration
- Policy and procedure adherence
- Teamwork and collaboration
- Risk assessment
- Account verification
Timeline
Sales Associate/Retail Keyholder
Kiehl's
02.2024 - 03.2025
Fraud Prevention Analyst
Walmart.com
04.2017 - 12.2023
Loan Processor
Dollar Loan Center
09.2015 - 03.2017
High School Diploma -
Hillcrest Highschool
Some College (No Degree) -
Utah Valley University