O’Brien Johnson
Sunrise,FL
Summary
Retail operations leader skilled in shift management, staff training, and guest engagement. Strengthened team dynamics and customer satisfaction during peak periods while maintaining high merchandising standards. Dedicated to applying mindfulness principles to enhance communication and service quality.
Overview
15
15
years of professional experience
Work History
Keyholder, Retail Associate, Kavatender
I Vape N’ Sip
Pembroke Pines, FL
08.2025 - 05.2026
- Delivered knowledgeable customer service on kava, kratom, and retail products, enhancing customer experience.
- Managed store opening and closing, overseeing shift operations and balancing register.
- Maintained merchandising standards and restocked inventory.
- Supported team communication and guest satisfaction during peak hours.
- Collaborated with Event Coordinator/Manager on social media marketing, event planning, and hosting initiatives.
Yoga Teacher/Front Desk
threetwo ave
Miramar, Florida
01.2025 - 04.2025
- Developed personalized yoga plans to enhance student wellness journeys.
- Instructed students on how to properly use props such as blocks, straps, bolsters, blankets. during class time.
- Fostered a supportive community through workshops and group events.
- Maintained studio environment, ensuring cleanliness and safety standards.
Assistant Manager, Retail Associate, Kavatender
The Kave Kava Lounge
Davie, FL
05.2022 - 03.2025
- Coordinated daily lounge operations, ensuring efficient staff collaboration and timely beverage service.
- Trained employees in product knowledge, hospitality standards, and POS systems.
- Assisted in hosting and coordinating events yielding a 120% profit increase on event days.
- Managed inventory and vendor communication, streamlining shift reporting processes.
- Established strong guest relationships, professionally resolving concerns to enhance customer satisfaction.
Assistant Manager
Tilly’s
Davie, FL
09.2019 - 08.2021
- Managed store operations including scheduling, merchandising, and customer experience.
- Delegated tasks to maximize sales and ensure effective floor coverage.
- Led staff training, coaching, and evaluations to enhance team skills and development.
- Executed cash handling and reconciliation to maintain financial accuracy and integrity.
Substitute Teacher / Lead Soccer Coach
Charter Schools USA
Ocoee, FL
01.2018 - 05.2019
- Led training sessions as Lead Coach, prioritizing safety and promoting teamwork through individualized coaching.
- Established strong connections with students and staff to enhance a supportive learning environment.
- Delivered structured classroom instruction, ensuring continuity and engagement during extended assignments.
Stock Manager
Encore Plumbing Inc.
Orlando, FL
10.2017 - 03.2018
- Coordinated delivery schedules and ensured accuracy of routing documents for timely shipments.
- Researched market trends to identify opportunities for expanding product lines.
- Enhanced client relationships by providing personalized service tailored to individual needs.
Sales Associate
Billabong
Doral, FL
08.2013 - 06.2014
- Delivered personalized service and product knowledge to enhance customer experience.
- Streamlined merchandising and inventory processes to improve product visibility.
- Coordinated with multiple stores to help customers locate specialized products.
After‑School Counselor
Welleby Elementary
Sunrise, FL
02.2011 - 06.2014
- Coordinated educational and recreational programs to enhance student engagement.
- Guided student academic, social, and emotional growth.
- Documented student progress and program effectiveness for continuous improvement.
Education
200‑Hour Vinyasa Yoga Teacher Certification -
JaiLavani School of Yoga
Pembroke Pines, FL09-2024
Associate’s Degree -
Florida International University
Miami, FL08-2013
Skills
- Guest Experience
- Floor Leadership
- Retail Operations
- Supervisor Support
- POS Systems
- Cash Handling
- Visual Merchandising
- Sales Optimization
- Time Management
- Staff Training
- Conflict Resolution
- Customer Relationship Management
- Event Hosting
- Kava & Beverage Service
- Mindfulness & Wellness
- Social Media Management
Volunteer Experience
- Facilitator, Playground City Inc., 2017, Designed youth‑centered educational experiences using human‑centered design.
- Camp Counselor, Small Group Leader, Host, Actor, The reThink Group, 2012–2014, Delivered curriculum‑based programming and appeared in the Studio 252 Live! web series.
Languages
English
Native/ Bilingual
Jamaican Patois
Native/ Bilingual
Spanish
Professional
Timeline
Keyholder, Retail Associate, Kavatender
I Vape N’ Sip
08.2025 - 05.2026
Yoga Teacher/Front Desk
threetwo ave
01.2025 - 04.2025
Assistant Manager, Retail Associate, Kavatender
The Kave Kava Lounge
05.2022 - 03.2025
Assistant Manager
Tilly’s
09.2019 - 08.2021
Substitute Teacher / Lead Soccer Coach
Charter Schools USA
01.2018 - 05.2019
Stock Manager
Encore Plumbing Inc.
10.2017 - 03.2018
Sales Associate
Billabong
08.2013 - 06.2014
After‑School Counselor
Welleby Elementary
02.2011 - 06.2014
200‑Hour Vinyasa Yoga Teacher Certification -
JaiLavani School of Yoga
Associate’s Degree -
Florida International University