Sylvia Zuppe
Experienced Sales Leader / Senior Advisor
West Haven,Ct
Summary
Seasoned Senior Advisor with expertise in developing plans, advising on critical business decisions, and leading cross-functional teams. Delivered significant improvements in operational efficiency and enhanced decision-making processes. Skilled in executing cost-effective marketing campaigns, developing collateral, and adjusting strategies to ensure initiatives stay on target.
Overview
29
29
years of professional experience
Work History
Senior Advisor
Self
West Haven, Connecticut
02.1998 - Current
- Advocate for client needs within healthcare settings.
- Work with healthcare providers to build individualized care plans.
- Communicate with physicians, nurses, and other healthcare professionals about patient care concerns.
- Facilitated communication between clients and family members to enhance care support.
- Provided emotional support to families coping with the challenges of caring for elderly relatives.
- Educate family members on the needs of aging loved ones.
- Work with social workers to help clients access community resources.
- Arrange special programs such as physical therapy sessions and elder care educational seminars.
- Use activities such as leisure time and conversation to support quality of life and mental stimulation.
- Ensured safe living environments for seniors through medication monitoring and fall prevention practices.
- Organize oral medications according to dosage and schedule requirements.
- Record client status, progress, and challenges in logbooks and reports.
- Follow confidentiality rules for patient information.
Hospice Liasion
Affinity Care of Ct
Hamden, Connecticut
03.2025 - 05.2026
- Visit referral sources to become partners and work together with referrals
- Meet with potential patients to gather all info for admission
- Followed up with doctors to gather necessary information for patients.
- Meet with Families to sign consents
- Facilitated communication between clients and nursing staff to ensure smooth operations.
- Host Lunch and Learns at Nursing Homes, Assisted Living Facilities and hospitals
- Set up Senior Network events, join in any community events
- Coordinated efforts between the organization and community organizations to foster collaboration.
Director of Client Care/Communtiy Relations
Visiting Angels
04.2021 - 03.2025
- Led client care teams to support high-quality service delivery.
- Engaged with referral sources to build partnerships and enhance client outreach, supporting revenue growth.
- Coordinated with families to address care concerns and preferences.
- Resolved client issues quickly to maintain satisfaction and trust.
- Participated in senior events to foster community relationships, promoting services and planning event logistics.
- Organized community events to raise awareness and engage local residents in community programs.
- Facilitated community engagement events to foster relationships and gather feedback.
- Collaborated with local organizations to address community needs and concerns.
- Maintained relationships with key stakeholders in the local community.
- Built relationships with healthcare providers to support smooth client transitions.
- Identified care-related risks and developed mitigation plans.
- Advised staff on handling difficult customer interactions.
- Reviewed customer feedback data to identify service improvement areas.
- Completed quality assurance work to improve service standards.
- Researched industry trends to stay informed about best practices and competitive strategies. on industry trends to stay competitive.
- Visited potential clients at home to identify needs and required care levels.
- Helped open a new Avon office and remained 3 months to hire staff.
- Trained all new staff across 4 offices.
- Created content for newsletters, press releases, and other publications related to community programs.
- Implemented outreach strategies to share information about community events and engage families through monthly newsletters.
- Managed logistics for public meetings and events to ensure effective communication and outreach. public meetings, forums, and events.
- Represented the organization at public meetings and community forums for visibility.
- Built relationships with key public-sector contacts to support partnerships and organizational goals.
- Educated clients on options to assist in making informed decisions.
Community Outreach Liasion
Assisted Living Services
11.2019 - 03.2021
- Coordinated community events that raised awareness of assisted living services and engaged local residents.
- Delivered presentations on senior care options and resources, educating community members and fostering informed decision-making.
- Built partnerships with local organizations, enhancing outreach effectiveness and resource sharing.
- Participated in community forums and networking events to foster connections.
- Researched community needs to adapt programs for diverse populations.
- Met with clients for intake and care plan development.
- Supported marketing networking efforts to grow a client base and revenue.
- Established partnerships with third-party organizations to raise brand visibility.
- Managed relationships with external advertising agencies and vendors.
- Developed marketing strategies for product launches and brand awareness.
- Worked with sales team to grow and maintain key business relationships.
- Planned events such as product launches, trade shows, and conferences.
- Presented findings to management and executive leadership and answered questions to refine strategies.
Administrator/Sales Marketer
Warm Hearts Homecare
Milford, Connecticut
08.2016 - 09.2019
- Launched non-medical homecare agency serving 160 independent living facilities.
- Conducted client and family consultations to enroll in services and develop tailored care plans.
- Oversaw daily administrative operations to ensure efficient workflow and support.
- Facilitated communication between clients, caregivers, and healthcare professionals effectively.
- Coordinated regular staff meetings to facilitate communication and collaboration among team members. and training sessions to promote team collaboration and knowledge sharing.
- Assisted in training new staff on company policies and procedures for seamless integration.
- Performed data entry tasks in computer databases from paper documents.
Manager/Marketing Liaison
Keep Me Home
East Berlin, Connecticut
05.2015 - 07.2016
- Led team of xx employees to improve service delivery and enhance customer satisfaction.
- Oversaw daily operations, ensuring compliance with care standards and regulations for optimal patient care.
- Worked with healthcare professionals to coordinate patient care plans.
- Trained and guided a team of caregivers on best practices to enhance service quality.
- Set staff schedules to provide coverage for client needs.
- Reviewed staff performance and resolved issues.
- Trained employees in multiple roles to enhance team flexibility. in additional roles to maintain coverage.
- Delegated responsibilities based on individual skill sets to optimize team performance. based on skill level to improve team output.
- Recruited and hired qualified candidates for open roles.
- Updated attendance, payroll, and vacation records.
Administrator/Sales Marketer
Seacrest Retirement Center
West Haven, Connecticut
09.1998 - 04.2015
- Guided prospective residents during facility tours.
- Coordinated company events, meetings, and training sessions to enhance team engagement.
- Managed schedules and appointments for senior management and team members.
- Organized office operations to maintain effective workflow across departments.
- Developed administrative procedures to streamline operations.
- Assisted with budget preparation and expense tracking for departmental projects.
- Supported 75-bed assisted living facility residents and staff.
Education
High School Diploma -
West Haven High
West Haven, CT06-1980
Skills
- Patient intake management
- Client advocacy
- Client outreach
- Care plan presentations
- Client relationship management
- Client engagement strategies
- Emotional support
- Resource access
- Community event planning
- Community relations
- Stakeholder engagement
- Networking strategies
- Media outreach
- Detail-oriented communication
- Verbal and written communication
- Detail-oriented
- Relationship building
- Community outreach
Timeline
Hospice Liasion
Affinity Care of Ct
03.2025 - 05.2026
Director of Client Care/Communtiy Relations
Visiting Angels
04.2021 - 03.2025
Community Outreach Liasion
Assisted Living Services
11.2019 - 03.2021
Administrator/Sales Marketer
Warm Hearts Homecare
08.2016 - 09.2019
Manager/Marketing Liaison
Keep Me Home
05.2015 - 07.2016
Administrator/Sales Marketer
Seacrest Retirement Center
09.1998 - 04.2015
Senior Advisor
Self
02.1998 - Current
High School Diploma -
West Haven High