Summary
Overview
Work History
Education
Skills
Volunteer Services
Career Objective
Languages
Accomplishments
Timeline
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Sylvie Adou

Duluth,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Hair Braider

Braids of Beauty
05.2023 - Current
  • Designed flattering natural styles for variety of face shapes.
  • Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
  • Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
  • Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.

Customer Service Representative

Alphabroder
03.2022 - 12.2022
  • Handled more than 200 packages to customers daily.
  • Staged more than 300 bags and boxes daily.
  • Filled more than 250 invoices daily
  • Assured customer satisfaction is maintained and resolving customer disputes in prompt, efficient and courteous manner.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Administrative Assistant

Southern Utah University
02.2017 - 10.2021
  • Ensured effective communication between staff and students.
  • Scheduled appointments and handled sensitive documents such as I-20, passports, visas, etc.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting more than 120 visitors daily.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.

Education

Masters of Interdisciplinary Study - MBA, Leadership, Social Media & Public Relations

Southern Utah University
Cedar City, UT
10.2021

Bachelor of Science - Management

Southern Utah University
Cedar City, UT
04.2020

Skills

  • Efficient and Detail-Oriented
  • Time Management
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Strong Analytical and Problem-Solving Skills

Volunteer Services

Canyon Creek Services: Administrative Intern- 9/2021 to 10/2021

  • Carried out administrative duties and tasks in the Awareness & Prevention department.
  • Accomplished some research such as grants and donations to support the department's growth and operations.
  • Served as an assistant to the supervisor.

Panama: Internship- 01/2019 to 04/2019

  • Worked on a team of four to maintain status report to provide International Affairs with updated information regarding potential students interest.
  • Developed social media strategy templates for Twitter, Instagram and Facebook to better promote Southern Utah University.

Southern Utah University: International Students Ambassador- 02/2017 to 01/2019

  • Interacted with parents and students during campus tours.
  • Answered questions and provided insights to increase satisfaction and help engage in campus

Career Objective

To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills while making a significant contribution to the success of the company.

Languages

French
Native or Bilingual
English
Native or Bilingual

Accomplishments

  • Head of Communication of the African Union Club at Southern Utah University. 01/2018 - 12/2018

Timeline

Hair Braider

Braids of Beauty
05.2023 - Current

Customer Service Representative

Alphabroder
03.2022 - 12.2022

Administrative Assistant

Southern Utah University
02.2017 - 10.2021

Masters of Interdisciplinary Study - MBA, Leadership, Social Media & Public Relations

Southern Utah University

Bachelor of Science - Management

Southern Utah University
Sylvie Adou