SYLVIE HENRY-BERGSENG
Boise,ID
Overview
26
26
years of professional experience
Work History
Senior Corporate Travel Consultant
BCD Travel
11.2006 - Current
- Expert in Canada/U.S and international travel.
- Mentored junior consultants, fostering professional development and improving service delivery standards
Lead Agent (Supervisory Position)
Carlson Leisure Travel
07.1999 - 04.2005
- Support services/ Maximizing sales
- Providing leadership and motivation
- Coaching the agents
- Resolving customer care issues and escalations
- Use of MS office software to keep customer service metrics
- Sept 01- Present
Operation’s Manager Assistant (substitute)
Carlson Leisure Travel
09.2001 - 01.2002
- Collecting data using Excel
Leisure Travel Consultant
Carlson Leisure Travel
07.1999 - 09.2001
- Designed personalized domestic and international travel itineraries, enhancing customer satisfaction and loyalty
- Advised clients on destinations, accommodations, and activities based on individual preferences.
Education
Bachelor Of Science In Business - Concentration in Accounting
University of Phoenix
Phoenix, AZ09.2012
Associate Of Arts - Financial Services
University of Phoenix
Phoenix, AZ07.2010
Tourism And Travel Management
New Careers college
Boise12.1995
Associate of Arts - Foreign Languages And Economics
University of Rennes
Rennes06.1989
Skills
- Maintain a high profile for company
- Excellent computer skills
- Bilingual (English and French)
- Fast learner
- Take pride in doing a good job and achieving results
Timeline
Senior Corporate Travel Consultant
BCD Travel
11.2006 - Current
Operation’s Manager Assistant (substitute)
Carlson Leisure Travel
09.2001 - 01.2002
Lead Agent (Supervisory Position)
Carlson Leisure Travel
07.1999 - 04.2005
Leisure Travel Consultant
Carlson Leisure Travel
07.1999 - 09.2001
Bachelor Of Science In Business - Concentration in Accounting
University of Phoenix
Associate Of Arts - Financial Services
University of Phoenix
Tourism And Travel Management
New Careers college
Associate of Arts - Foreign Languages And Economics
University of Rennes
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