Tami Goldstone
North Miami Beach
Summary
Dynamic Senior Corporate Travel Consultant with American Express Global Business Travel, adept at cultivating client relationships and delivering tailored travel solutions. Expert in managing complex itineraries and resolving issues efficiently, leveraging strong negotiation skills and attention to detail to enhance customer satisfaction. Proven track record in team training and development.
Overview
23
23
years of professional experience
Work History
Senior Corporate Travel Consultant
American Express Global Business Travel
Virtual
02.2020 - Current
- Cultivated strong customer relationships through delivery of accurate travel itineraries, enhancing client satisfaction.
- Handled complex client requests, demonstrating attention to detail and urgency.
- Responded promptly to client inquiries, effectively resolving issues and complaints.
- Established loyal clientele by actively listening and aligning travel solutions with client budgets.
- Trained junior staff on customer service best practices and travel policies to enhance team performance.
- Ensured compliance with travel procedures, including audit and exception management.
- Performed travel expense reconciliations using Concur expense management tool.
Senoir Travel Counselor
BCD & SEG Travel / Sony Music
Virtual
07.2017 - 02.2020
- Managed travel arrangements for Sony Music Latin executives, artists, and special needs clients.
- Built loyal clientele by leveraging listening, research skills, and knowledge of travel budgets.
- Improved customer satisfaction by negotiating favorable rates, presenting best deals, and efficiently resolving issues.
- Mitigated financial discrepancies by accurately collecting fees, managing refunds, and providing documentation.
- Communicated security protocols to clients traveling to high-risk locations.
- Developed organizational systems for contracts, records, reports, and agendas to enhance traceability.
Senoir Travel Couselor - Marine and Offshore
ATPI
Virtual
02.2015 - 07.2017
- Coordinated high-volume domestic and international travel arrangements for marine and offshore crews and executives, ensuring timely and seamless travel experiences.
- Managed airfare, hotel bookings, and rental car reservations to support operational needs of crews and executives.
- Processed payments via credit and debit cards, ensuring confidentiality of sensitive information.
- Communicated security issues and protocols to clients traveling to unstable regions, enhancing awareness and preparedness for potential risks.
Senior Relatioship Travel Advisor
American Express Centurion Travel
Miramar
04.2003 - 04.2013
- Developed exceptional travel itineraries for high-profile clients, including celebrities and politicians.
- Established strong relationships with customers by creating precise travel itineraries that aligned with their preferences and needs.
- Researched travel options and negotiated rates to present optimal deals, enhancing customer satisfaction and loyalty.
- Earned management recognition for consistently delivering exceptional customer service, contributing to positive client experiences.
Education
Associate of Arts - Business Economics
University Of Sao Paulo Mackenzie
Sao PauloSkills
- Travel arrangements and coordination
- Travel reservations
- Reservation systems expertise
- Itinerary management
- Transportation planning
- Corporate travel policies
- Client management
- Problem resolution
- High-pressure problem solving
- MS Office proficiency
- Efficient organization
- Administrative support tasks
- Team building
- Team training
- Mentoring and training
- Listening skills
- Relationship management
- Research skills
- Customer service
- Attention to detail
Education and Training
other
Timeline
Senior Corporate Travel Consultant
American Express Global Business Travel
02.2020 - Current
Senoir Travel Counselor
BCD & SEG Travel / Sony Music
07.2017 - 02.2020
Senoir Travel Couselor - Marine and Offshore
ATPI
02.2015 - 07.2017
Senior Relatioship Travel Advisor
American Express Centurion Travel
04.2003 - 04.2013
Associate of Arts - Business Economics
University Of Sao Paulo Mackenzie