Sylvie Light
Bend,OR
Summary
Dynamic Barista Trainer at Starbucks with a proven track record in elevating customer loyalty through effective communication and tailored training strategies. Expertise in beverage preparation and performance monitoring, fostering team development and operational excellence. Recognized for enhancing team skills and ensuring smooth equipment functionality, driving overall service quality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
05.2025 - Current
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Crew Member
Burgerville
07.2024 - 02.2025
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Game Room Attendant
Bullwinkle's
09.2023 - 05.2024
- Memorized games and rules to facilitate positive entertainment experience.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
Volunteer
Open Door Community Church
03.2016 - 09.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted in coordinating special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Education
GED -
Chemeketa Woodburn Center
Woodburn, OR02-2025
Skills
- Training background
- Leadership experience
- Sales proficiency
- Health codes understanding
- Beverage preparation techniques
- Coffee expertise
- Performance improvements
- Training materials
- Performance monitoring
Certification
- Oregon Food Handler certification - September 2023 to September 2026
Timeline
Barista Trainer
Starbucks
05.2025 - Current
Crew Member
Burgerville
07.2024 - 02.2025
Game Room Attendant
Bullwinkle's
09.2023 - 05.2024
Volunteer
Open Door Community Church
03.2016 - 09.2022
GED -
Chemeketa Woodburn Center