SYLWIA RAKAUSKAS
Schererville,IN
Summary
Seasoned Assistant Branch Manager, Operations known for high productivity and efficient task completion. Specialize in team leadership, operational tasks completion and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations and enhanced client satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Branch Manager, Operations
Chase Bank
Orland Park, IL
11.2020 - Current
- Implemented operational policies and procedures, which improved efficiency, controls, and customer experience year over year and quarter over quarter.
- Effectively passed four branch reviews.
- Managed daily activities of the branch including staffing, cash management, customer service delivery, security, and utilized myCP to effectively schedule employees.
- Conducted performance reviews of staff, identified improvement areas, and provided feedback and coaching to enhance productivity and controls.
- Resolved escalated customer complaints in a timely manner while maintaining excellent customer service.
- Assisted BM in leading and executing SWATs in the DuPage Market.
- Coached and trained new to role Branch Operation Leads.
- Utilized Internal Controls Responsibility Calendar and Internal Control Self-Check to ensure all tasks are properly completed.
- Planned and executive Weekly Leadership Meetings.
Personal Banker
Chase Bank
Lemont, IL
06.2016 - 11.2020
- Provided customer service to clients, including answering questions and resolving issues.
- Assisted walk in clients with service requests, account opening, and made referrals to branch partners.
- Proactively called clients to follow up and scheduled meetings.
- Adhered to policies and procedures and got recognized for utilizing Chase Answers.
Lead Teller Operations Specialist
Chase Bank
Lemont , IL
02.2014 - 06.2016
- Conducted periodic audits of cash entities to ensure accuracy and adherence to established policies and procedures.
- Provided support to branch manager in regards to operational issues, inquiries, and customer service requests.
- Assisted with the implementation of new procedures and policies related to banking operations.
Teller
Chase
Evergreen Park, IL
02.2012 - 02.2014
- Received and processed customer transactions, including deposits, withdrawals and other banking services.
- Balanced cash drawers on a daily basis.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
Education
High School Diploma -
Liceum Ogolnoksztalcace
Ropczyce, Poland 05-2000
Some College (No Degree) -
Richard M. Daley College
Chicago, ILSkills
- Excels in team leadership
- Work Prioritization
- Customer Service
- Coaching and Mentoring
- Attention to Detail
- Team Player
- Decision-Making
- Excellent work ethic
- Cash Handling
Languages
Polish
Native/ Bilingual
Timeline
Assistant Branch Manager, Operations
Chase Bank
11.2020 - Current
Personal Banker
Chase Bank
06.2016 - 11.2020
Lead Teller Operations Specialist
Chase Bank
02.2014 - 06.2016
Teller
Chase
02.2012 - 02.2014
High School Diploma -
Liceum Ogolnoksztalcace
Some College (No Degree) -
Richard M. Daley College